IT Support Specialist

Socket.dev; Quantico (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Vision insurance

401k match

Paid leave and holidays

Tuition reimbursement

Life Insurance

Job summary

AnaVation is seeking an IT Support Specialist to join our team on-site at Quantico, VA, to support a broad range of IT tasks and customer service for our federal client. You will guide users through configurations and troubleshooting, aiming for efficient issue resolution.

Responsibilities include helpdesk support, hardware/software maintenance, network monitoring, and basic security duties. A Top Secret clearance and CI poly may be required for the role.

Qualifications

• Associates Degree in Computer Science, Computer Information Systems or a related technical discipline or equivalent experience.
• 2 years of IT experience.
• Current Top Secret clearance; CI poly may be required.

Responsibilities

• Provide helpdesk and technical support; resolve end-user tickets and assist with setups.
• Install, configure, and update workstations, peripherals, and operating systems.

Skills

Technical Knowledge

Problem-Solving Skills

Communication Skills

Education

Associate degree in Computer Science or related field

Job description

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

AnaVation is seeking an IT Support Specialist to join our growing work program to support a wide range of IT-focused tasks. We are seeking a team member who will provide superior customer service and is committed to the successful operation of our customer’s information technology systems. The selected candidate will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Core Responsibilities include:

• Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
• Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
• Network & Infrastructure Support: Monitor local area networks (LAN), Wi‑Fi, routers, and switches to maximize system uptime.
• Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures. )
• Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.

This position is on with our customer in Quantico, VA and cannot be supported remotely.

This position requires an active Top Secret clearance and the ability to obtain SCI accesses with a CI polygraph.

Required Qualifications

• Associates Degree in Computer Science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 2 years of related IT experience
• Must hold a Current Top Secret clearance. Will be required to undergo a CI poly.

Desired Qualifications

• Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components. Familiarity with implementing security hardening settings (STIGs)
• Problem‑Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
• Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels. Ability to explain technical concepts to personnel of all skill levels. Ability to compile information into useful reports.

Benefits

• Generous cost sharing for medical insurance for the employee and dependents
• 100% company paid dental insurance for employees and dependents
• 100% company paid long‑term and short‑term disability insurance
• 100% company paid vision insurance for employees and dependents
• 401k plan with generous match and 100% immediate vesting
• Competitive Pay
• Generous paid leave and holiday package
• Tuition and training reimbursement
• Life and AD&D Insurance

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top‑notch work environment, and a world‑class, collaborative team.

If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!

AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.