IT Support Specialist

Meeting Street; Providence (RI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Generous PTO

13 paid holidays

Medical, dental, vision and MORE

Job summary

Meeting Street in Providence, RI is seeking an IT Support Specialist to provide on-site hardware, software, network and AV support across campuses. You will translate technical issues into plain language for non-technical staff and coordinate with the Managed Services Provider to ensure timely resolution.

The role emphasizes strong customer service, documentation, and collaboration with MSP teams to maintain network health and address aging equipment, with typical daytime hours and a focus on

Qualifications

• Three to five years of hands-on experience with information technology support or systems administration.
• Working knowledge of Windows server, Active Directory or Microsoft Extra, and Microsoft 365 administration.
• Associate or bachelor’s degree, preferred.

Responsibilities

• Serves as the primary on site point of contact for hardware, software, network, and audiovisual issues across the Providence campuses, escalating to MSP per workflow.
• Supports clinical, education, and administrative end users with clear, non-technical communication.
• Acts as on-site liaison to the MSP account team and service delivery lead, participates in ticket triage and maintenance windows.
• Documents on site network, hardware, and configuration details in the knowledge base and asset inventory.
• Assists MSP with on-site verification of firewall, wireless AP, and switch health and hardware refreshes.
• Manages multiple concurrent support cases and confirms resolution with end users.
• Documents procedures, recurring issues, and solutions for future reference by Meeting Street and MSP.

Skills

IT support experience

Customer service oriented

Documentation

Education

Associate or Bachelor's degree

Tools

Windows Server

Active Directory

Microsoft 365

Networking fundamentals

Job description

Description

Looking for a rewarding career that makes a difference in children’s lives? Look no further and join the team at Meeting Street! Meeting Street is a special place of learning, where children of all abilities have the opportunities to reach their fullest potential.

Full-time Employees Receive

• Competitive Pay
• Generous PTO
• 13 paid holidays
• Medical, dental, vision and MORE

Meeting Street is currently looking for an IT Support Specialist for 40 hours per week.

Duties

• Serves as the primary on site point of contact for hardware, software, network, and audiovisual issues across the Providence, Dartmouth, and New Bedford campuses, escalating to the Managed Services Provider service desk according to the agreed ticketing and escalation workflow.
• Supports clinical, education, and administrative end users with a strong customer service orientation, translating technical issues into plain language for non-technical staff.
• Acts as the named on-site liaison to the Managed Services Provider's account team and service delivery lead, participating in ticket triage, changing windows, and scheduled maintenance so that on site conditions are accurately reflected in the Managed Services Provider's work.
• Documents on site network, hardware, and configuration details and keeps that documentation current in the shared, Meeting Street owned knowledge base and asset inventory.
• Assists the Managed Services Provider with on-site verification of firewall, wireless access point, and switch health, and physical execution of the agreed hardware refresh and remediation roadmap for aging network equipment.
• Manages multiple concurrent support cases, sets realistic expectations with end users, and follows up to confirming a resolution.
• Documents technical procedures, recurring issues, and solutions for future reference by both Meeting Street and the Managed Services Provider.

Meeting Street believes the dignity of each person is paramount. We recognize that our community’s future strength rests firmly on our commitment to our values of respect, compassion, integrity, inclusivity, and excellence. To uphold these commitments, we expect all employees to recognize and properly respond to racism and other forms of injustice.

It is our policy to recruit, hire, train, transfer and promote employees, and to ensure that all other employment practices (i.e. salary and benefits administration, education and training programs, and social and recreational programs) are administered without regard to race, color, religion, marital status, gender, sexual preference or orientation, gender expression or identity, age, national origin or ancestry, legally recognized disability, citizenship status, genetic information, veteran status, military status, socioeconomic background, homelessness or any other characteristic or category protected by law. It is also our policy to protect employees and applicants from any coercion, retaliation or discrimination for filing a complaint or assisting in any investigation pursuant to the equal opportunity laws.

Learn more about us at https://www.meetingstreet.org

Requirements

• Three to five years of hands-on experience with information technology support or systems administration experience.
• Working knowledge of Windows server, Active Directory or Microsoft Extra, and Microsoft 365 administration.
• Associate or bachelor's degree, preferred.
• Position hours: Monday to Thursday: 8:00AM -4:15PM; Friday: 8:00AM – 3:00PM