IT Support Specialist

Innovairre; Mount Pleasant (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Innovairre seeks an IT Support Specialist for a 12-hour weekend shift to support data-driven fundraising platforms. You’ll monitor production systems, resolve incidents, and elevate complex issues to engineering.

Responsibilities include user account support, system checks, basic database queries, and documenting tickets. You’ll collaborate with analytics and marketing teams to ensure uptime, data integrity, and secure handling of donor information.

Qualifications

• Ability to work independently on off-hours weekend shifts.
• Experience with IT support and incident resolution is beneficial.
• Familiarity with data privacy and donor information security.

Responsibilities

• Monitor production systems and detect incidents.
• Resolve incidents and escalate complex issues to engineering as needed.
• Perform basic database queries and verify data integrity.
• Document all tickets and actions for auditability.
• Collaborate with analytics and marketing teams to ensure uptime and data security.

Job description

Innovairre seeks an IT Support Specialist for a 12‑hour weekend shift (5 a.m.–5 p.m. or 5 p.m.–5 a.m.) supporting data-driven fundraising platforms. You’ll monitor production systems, resolve incidents, and elevate complex issues to engineering. Responsibilities include user account support, system checks, basic database queries, and documenting tickets. You’ll collaborate with analytics and marketing teams to ensure uptime, data integrity, and secure handling of donor information. This role suits detail-oriented problem solvers who thrive in a mission-driven, technology-focused environment and can work independently on off‑hours shifts.