IT Support Specialist

The Kendall Group, Inc.; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

The Kendall Group in Michigan is seeking an IT Support Specialist to monitor, install, and maintain computers, networks, and software, and to resolve issues that arise.

You will respond to helpdesk tickets, manage IT inventory, and support end-users in a fast-paced environment with opportunities to learn and grow; 2 years of IT support experience and an Associate's degree are preferred.

Qualifications

• 2 years’ IT support or helpdesk experience.
• Associate’s degree in computer technology or related field, certification, or equivalent work experience.

Responsibilities

• Install, troubleshoot and repair PCs and laptops.
• Maintain and administer computer networks and connected devices.
• Respond to escalated helpdesk tickets requiring problem solving.
• Manage IT inventory and related tasks.

Skills

IT support

Helpdesk

Windows OS

Active Directory

Office 365

Education

Associate degree or equivalent

Tools

VMware

RedHat Linux

Cisco networking

Job description

About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary

Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them.

Exciting work you will do

• Install, trouble‑shoot and repair new and/or existing PCs
• Provide maintenance and administration of both a computer network and connected desktop/laptop computers
• Respond to escalated helpdesk tickets that require more complex or time‑solving problem solving
• Manage IT inventory
• Perform other duties as assigned

Competencies you possess

Service Excellence Results, Action Oriented Accountability and responsibility Teamwork and collaboration Problem solving Displaying technical expertise Awareness of the needs of others

What you’ll need

• Work Experience: 2 years’ IT support or helpdesk experience
• Education: Associate’s degree in computer technology or related field, certification, or equivalent work experience
• Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
• Cross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls
• Communication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff

Physical, Mental and Visual Skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Frequent sitting, driving, and getting in and out of a vehicle Ability to see/sit/talk and hear Ability to lift/move/carry up to 50lbs Ability to be on your feet for 8 hours a day Ability to stand, walk, and climb stairs Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel

Physical Environment

Normal Office environment: occasional warehouse or fabrication environment and exposure to moving equipment

Travel

Must be willing to work occasional weekends or off hours and willing to travel if necessary

Qualifications we prefer but don’t require

• Work Experience: 2 years’ providing windows pc support
• Education: Bachelor’s degree in the field of computer technology or related certification
• Analytics/Computer Skills: Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardware

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Learn more about our company, benefits, and culture here.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.