IT Support Specialist

Marlborough College; Marlborough (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Marlborough College is seeking a friendly and proactive IT Support Specialist to join their IT team. This role involves providing first-line support, user training, and troubleshooting in a busy educational environment. Ideal for those passionate about IT and education technology.

Benefits

25 days holiday

Pension (defined contribution scheme)

Staff discounts

Qualifications

• Hands-on experience in IT support and troubleshooting.
• Strong communication and customer service skills.
• Relevant IT qualification is desirable.

Responsibilities

• Provide first-line support for staff and pupils.
• Ensure excellent service and swift resolution of technical issues.
• Play a key role in user training to improve digital literacy.

Skills

Communication

Customer Service

Troubleshooting

IT Support

Digital Literacy

Education

CompTIA A+

Microsoft Certified

Tools

Microsoft 365

Active Directory

Job description

Hours of Work: 37.5 hours per week, full year, on-site core hours 8.00am to 6.00pm, Monday to Friday (weekends and evenings required on standby and call out rota)

Salary: Competitive based on experience, with benefits including 25 days holiday, pension (defined contribution scheme), and staff discounts.

We are seeking a friendly, proactive, and technically capable IT Support Specialist to join our IT team at Marlborough College. This is an ideal opportunity for someone who enjoys helping others, thrives in a busy support environment, and is passionate about improving IT skills and systems across a school community.

Reporting to the Security and Systems Engineer and the Helpdesk and Systems Engineer, you will provide first-line support for staff and pupils, ensuring excellent service and swift resolution of technical issues. You will also play a key role in user training, helping to improve digital literacy and confidence with systems such as Microsoft 365 and the College’s core platforms.

This varied role is perfect for someone looking to develop a career in IT support and education technology, offering exposure to a wide range of systems and projects in a collaborative team environment.

The Ideal Candidate Will Have

• Hands-on experience in IT support, troubleshooting, and end-user training
• Strong communication and customer service skills
• Working knowledge of Microsoft 365 and Active Directory
• A positive and proactive attitude with a willingness to learn
• A relevant IT qualification (e.g., CompTIA A+ or Microsoft Certified) is desirable

This is a fantastic opportunity to contribute to the smooth running of one of the UK’s leading full-boarding schools while developing your skills in a dynamic and supportive setting.

For further information about this role, please see the documents available at the top of this page, including the full Job Descriptions.

To submit an online application, click on the 'Apply' button above. Please specify on your application which of the above roles you are applying for.

If you require any accommodations or additional support during your application process, please contact a member of the Recruitment team via email at [e-mail] or by phone at 01672 892461.

We reserve the right to close this role early if a suitable number of applications are received. We may also call candidates forward to interview whilst the role is still live. Early applications are therefore encouraged.