IT Support Specialist

Amplēo; Lehi (UT); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Amplēo is seeking an IT Support Specialist to provide reliable support to internal and remote users, resolving hardware, software, and networking issues. The role is hybrid, requiring on-site and remote collaboration to ensure minimal disruption and timely resolutions.

Ideal candidates have extensive Google Workspace experience, strong troubleshooting and customer service skills, and a minimum of 3 years in IT support, with familiarity with helpdesk systems and remote tools.

Qualifications

• Extensive experience with Google Workspace.
• Strong troubleshooting, communication, and customer service skills.
• Average of 3 years of relevant IT support experience.
• Familiarity with helpdesk ticketing systems and remote support tools.
• Authorized to work in the United States.

Responsibilities

• Provide first-level IT support to internal and remote users.
• Diagnose hardware, software, and networking issues and guide basic troubleshooting.
• Document incidents with detailed notes and track progress to resolution.
• Install and maintain devices, configure email and desktop apps, and support setup requests.
• Escalate complex issues to appropriate teams when needed.
• Maintain clear, professional communication with users throughout the process.

Skills

Google Workspace

IT support fundamentals

Customer service

Strong communication

Remote support

Tools

Helpdesk ticketing systems

Remote support tools

Job description

The Opportunity

The IT Support Specialist provides reliable support to internal and remote users by resolving hardware, software, networking, and other everyday IT challenges. You will accurately diagnose issues, document incidents, and help ensure timely resolutions so end users experience minimal disruption.

This role is a Hybrid position.

Key Responsibilities

• Receive, evaluate, and prioritize incoming incidents while providing first-level support to internal and remote users experiencing hardware, software, networking, or other IT-related issues.
• Ask clear questions to gather necessary information and guide users through basic troubleshooting steps to identify and resolve problems.
• Document incidents with accurate, detailed notes in the help desk ticketing system, and monitor progress until resolution.
• Support end-user systems, including installing and maintaining devices, configuring email and desktop applications, and handling related setup and support requests.
• Escalate unresolved, time-sensitive, or complex issues to the appropriate team or escalation tier.
• Maintain clear, professional communication with users throughout the entire support and resolution process.

Requirements

• Extensive experience with Google Workspace
• Well-developed professional and technical expertise in IT support functions
• Average of 3 years of relevant experience
• Strong troubleshooting, communication, and customer service skills
• Familiarity with helpdesk ticketing systems and remote support tools
• Must be authorized to work in the United States.

About Amplēo

Cross-Functional Leadership and Execution to Fuel Growth

We provide the expertise to accelerate your business at every stage and in every function.

Since 1996, Amplēo has helped thousands of businesses grow through on-demand finance leadership, starting with fractional CFOs and outsourced controllers. What began as strategic financial support has evolved into a complete suite of cross-functional services.

Today, Amplēo delivers embedded expertise in finance, HR, marketing, turnaround and restructuring, sales tax, and business valuation. Our professionals integrate directly into your team to provide both strategic insight and hands‑on execution, helping you achieve meaningful results faster.

We don't just advise. We help you move, build, and win.

Ampleo is an equal-opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.