IT Support Specialist

Socket.dev; Holladay (UT); On-site; USD 52,000 - 75,000; Full time

Job summary

Arete Collective, Salt Lake City, UT, seeks an IT Support Specialist to deliver hands-on and remote technical support for Windows and macOS. You’ll manage tickets from start to finish, troubleshoot issues, and ensure a professional tech experience for all users.

This role emphasizes ownership, collaboration, and continuous learning, with opportunities to contribute to IT initiatives and improve systems. The position is onsite with no remote option.

Qualifications

• 2+ years of experience in IT support, help desk, or service desk environments.
• Strong working knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and remote support tools.
• Experience using ticketing systems (Freshworks, ServiceNow, Zendesk, Jira Service Management, or similar).
• Foundational understanding of networking concepts (IP, DNS, DHCP).
• Clear, professional communication skills — both written and verbal.
• A proactive mindset and strong problem‑solving abilities.
• A genuine desire to learn, grow, and improve systems.

Responsibilities

• Provide Tier 1 and Tier 2 technical support across Windows and macOS systems.
• Support users in person, by phone, chat, and remote tools.
• Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals.
• Resolve service desk tickets efficiently, documenting actions and escalating when needed.
• Troubleshoot Microsoft Office applications (Word, Excel, Outlook, Teams) and other business software.
• Assist with user accounts, permissions, and system access in partnership with the Systems Administrator.
• Maintain accurate asset inventory and IT documentation.
• Collaborate with the broader IT team to resolve more complex technical challenges.
• Research and explore new technologies with curiosity and initiative.
• Contribute to departmental projects and continuous improvement efforts.

Skills

Windows OS

macOS

Office Suite

Remote support

Ticketing systems

Networking basics

Communication skills

Problem solving

Team collaboration

Education

IT degree or related field

CompTIA A+

Tools

Freshworks

ServiceNow

Zendesk

Jira Service Management

Job description

Description

At the heart of our organization is a commitment to excellence - not just in what we offer our members and guests, but in how we support the team behind the experience. We believe technology should feel effortless, responsive, and human-centered. That’s where you come in.

We’re looking for an IT Support Specialist who takes pride in solving problems, elevating the service desk experience, and ensuring every employee has the tools they need to do their best work. If you enjoy ownership, collaboration, and continuous learning, this role offers the opportunity to make a meaningful impact every day.

The Role

As the IT Support Specialist, you’ll be a trusted resource across the organization, providing hands‑on and remote technical support in both Windows and macOS environments. You’ll manage service desk tickets from start to finish, troubleshoot thoughtfully, and help create a smooth, professional technology experience for every user. This is a highly visible role that blends technical expertise with strong customer service - ideal for someone who enjoys both solving complex issues and delivering exceptional support.

What You’ll Do

• Provide Tier 1 and Tier 2 technical support across Windows and macOS systems


• Support users in person, by phone, chat, and remote tools


• Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals


• Resolve service desk tickets efficiently, documenting actions and escalating when needed


• Troubleshoot Microsoft Office applications (Word, Excel, Outlook, Teams) and other business software


• Assist with user accounts, permissions, and system access in partnership with the Systems Administrator


• Maintain accurate asset inventory and IT documentation


• Collaborate with the broader IT team to resolve more complex technical challenges


• Research and explore new technologies with curiosity and initiative


• Contribute to departmental projects and continuous improvement efforts

Requirements

• 2+ years of experience in IT support, help desk, or service desk environments


• Strong working knowledge of Windows and macOS operating systems


• Proficiency with Microsoft Office Suite and remote support tools


• Experience using ticketing systems (Freshworks, ServiceNow, Zendesk, Jira Service Management, or similar)


• Foundational understanding of networking concepts (IP, DNS, DHCP)


• Clear, professional communication skills — both written and verbal


• A proactive mindset and strong problem‑solving abilities


• A genuine desire to learn, grow, and improve systems

Preferred Qualifications

• CompTIA A+, Microsoft Modern Desktop Administrator, or similar certifications


• Associate’s or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)


• Experience tracking service metrics or reporting

Why Join Us

• Be part of a collaborative, service‑driven culture


• Work in an environment where technology directly enhances the member and team experience


• Gain exposure to both day‑to‑day support and broader IT initiatives


• Grow your skills in a team that values initiative and professional development

If you’re someone who takes ownership, values responsiveness, and enjoys building reliable systems that empower others, we’d love to connect.

This position is located onsite at our Salt Lake City, UT office and remote work is not offered.

About Areté Collective
Areté Collective was born out of the desire to create a new way of Development for a new way of life - for land and people. As a vertically integrated firm, Areté Collective unites leaders across architecture, interior design, planning, and landscape architecture who use their decades of experience in shaping luxury communities to bring the highest levels of excellence to every step of the development process.

For more information, please visit https://www.arete-collective.com

About Denton House

Denton House is the boutique design arm of Areté Collective, a vertically integrated luxury development company based in Salt Lake City. With nearly three decades worth of expertise, Denton House has created bespoke designs and signature looks for clients both domestically and abroad in sought‑after destinations such as Big Sky, Park City, New York, Los Cabos, Portugal, the Bahamas and beyond. Denton House currently has offices in Austin, Las Vegas and Cabo San Lucas, with a qualified team of experts committed to delivering seamless execution in the fields of architecture, interior design, planning, and landscape architecture.

For more information, please visit https://www.dentonhouse.com