IT Support Specialist

McIntosh Trail Community Service Board; Griffin (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

McIntosh Trail Community Service Board is seeking an IT Support Specialist to provide user support and troubleshoot end-user issues both by phone and on-site. The role involves analyzing software modifications to meet user needs and may include developing training programs for software and hardware usage.

Under supervision, the specialist will install or upgrade software on PCs, communicate with management on job status, and participate in ongoing training to achieve full proficiency in all

Qualifications

• Associate's degree in information technology, Computer Science OR equivalent training or certifications.

Responsibilities

• Provides customer support in the maintenance of systems
• Provides ongoing operational and user assistance to address application problems, provides on call application support and assists users with application operations
• Provides technical support in the operation and use of application software systems
• Receives additional training, as required to gain full proficiency and experience in all areas
• Communicates with all levels of management and user department personnel to discuss job execution status, request for reprints, equipment status and related problems that may occur
• Develops materials and methods to be used in training others in the use of various hardware and software
• Installs and/or upgrades software on PC's as instructed

Education

Associate's degree in information technology, Computer Science or related field; or equivalent training or certifications

Job description

About McIntosh Trail

At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.

IT Support Specialist

Under supervision, provides management information system user support on a continuing basis either by phone

or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs.

May develop and conduct training programs for software/hardware users.

Responsibilities

• Provides customer support in the maintenance of systems
• Provides ongoing operational and user assistance to address application problems, provides on call application support and assists users with application operations
• Provides technical support in the operation and use of application software systems
• Receives additional training, as required to gain full proficiency and experience in all areas
• Communicates with all levels of management and user department personnel to discuss job execution status, request for reprints, equipment status and related problems that may occur
• Develops materials and methods to be used in training others in the use of various hardware and software
• Installs and/or upgrades software on PC's as instructed

Qualifications

Associate's degree in information technology, Computer Science OR a related field OR Equivalent training or

certifications.