IT Support Specialist

Farm Credit; Greenville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive benefits

Maternity/Paternity leave

401(k) plan with match

Paid Time Off and holidays

Job summary

AgCarolina Farm Credit is seeking an IT Support Specialist to provide comprehensive technical support and programming services across the organization. The role acts as a liaison between AgCarolina and AgFirst to manage desktop support, applications, hardware, software, and AV equipment.

You will join a team focused on service to agriculture and rural communities, with opportunities for training, development, and advancement.

Qualifications

• Requires a Bachelor’s degree or equivalent in computer technology, information systems or related field.
• Minimum 3 years of experience providing technical software/hardware support.
• Strong knowledge of Windows operating systems and Microsoft Office applications.

Responsibilities

• Provide responsive technical support to employees across the Association and partners.
• Troubleshoot hardware, software, and system-related issues.
• Deliver technology training and user assistance to maximize efficiency.
• Identify training opportunities and improve technology adoption.
• Configure, deploy, maintain, and support IT hardware and software.
• Assist with system setup, upgrades, and maintenance.
• Support and maintain audiovisual equipment for meetings and events.
• Help ensure systems operate securely and effectively.
• Stay informed of emerging technology trends and best practices.
• Participate in IT training and development opportunities.
• Support continuous improvement initiatives within IT.

Skills

Customer service

Problem-solving

Communication

Time management

Education

Bachelor's degree in Computer Technology or related field

Advanced degree preferred

Tools

Microsoft Windows

Microsoft Office

IT hardware systems

Job description

IT Support Specialist – Raleigh or Greenville, NC

Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As an IT Support Specialist at AgCarolina Farm Credit, you will provide technical support and programming services across all levels of the organization. This role serves as a liaison between AgCarolina and AgFirst in support of technology systems while ensuring the effective management of desktop support, business applications, hardware, software, and audiovisual equipment. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

What You’ll Do:

• As an IT Support Specialist, you will provide responsive technical support to employees across the Association – all while delivering exceptional service to internal and external partners
• Troubleshoot hardware, software, and system-related issues
• Deliver technology training and user assistance to maximize employee efficiency and productivity
• Identify training opportunities and make recommendations to improve technology adoption and utilization
• Configure, deploy, maintain, and support IT hardware and software
• Assist with system setup, upgrades, maintenance, and troubleshooting
• Support and maintain audiovisual equipment for meetings and events
• Help ensure systems are operating securely and effectively
• Stay informed of emerging technology trends and best practices
• Participate in training and development opportunities to enhance technical knowledge and skills
• Support continuous improvement initiatives within the Information Technology function

What We Value:

• Customer Focus – Delivering responsive, professional service to our members and teammates
• Collaboration – Building strong partnerships across branches and departments
• Excellence – Demonstrating accuracy, accountability, and attention to detail
• Growth – Encouraging learning, adaptability, and continuous improvement

What We’re Looking For:

• Education and/or experience equivalent to a Bachelor’s degree in Computer Technology, Information Systems, Information Technology, or a related field, or equivalent combination of education and experience
• Advanced degree in business, technology, or a related discipline, preferred
• Industry recognized technology certifications, preferred
• Minimum of 3 years of experience providing technical support or working in a related information technology role
• Strong knowledge of Microsoft operating systems and Microsoft Office applications
• Knowledge of IT hardware, software, and business technology systems
• Strong analytical, problem-solving, communication, and customer service skills.
• Ability to work both independently with general supervision and collaboratively while demonstrating initiative and self-direction
• Ability to remain professional and effective in high-pres sure situations
• Strong time-management skills with the ability to prioritize and meet deadlines
• Valid Driver’s License with the ability to travel throughout the Association’s territory
• Ability to lift and relocate IT equipment as needed

Our Commitment:

When you join AgCarolina, you become part of The AgCarolina Way—a team rooted in service and purpose. Everything we do is driven by our mission to yield a prosperous future for our members and employees. In exchange for your time, talent, and commitment, we are committed to offering our employees:

• Competitive base pay, and eligibility for incentive pay based on personal and Association performance
• Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire
• Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work
• A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an AgCarolina discretionary contribution)
• Paid Time Off, plus 13 paid holidays annually and a Wellness Day
• Training and professional development opportunities, and defined career pathways for many roles
• Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally
• Opportunities for work-life balance that includes employee appreciation and family events
• A great work environment with colleagues who have a shared commitment to our core values
• Opportunities for everyone to think and act like a leader, regardless of the position you hold
• A comprehensive wellness plan that supports our belief that people are our greatest asset

AgCarolina Individual Competencies:

1. Communicates Effectively
2. Action-Oriented
3. Makes Good Decisions
4. Collaborates
5. Focuses on Our Members
6. Welcomes Everyone and Treats Them Fairly
7. Leadership

Interview Process:

Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

1. Phone Screen with AgCarolina HR Representative
2. In-person interview

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.