IT Support Specialist

Looking Glass Community Services; Eugene (OR); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

PTO accrual

Job summary

Looking Glass Community Services in Eugene, Oregon is hiring a Tier 1 IT Support Specialist to join our agency on a Monday–Friday, 9:00 AM to 5:00 PM schedule. The role combines on-site support for our 24-Hour Programs—RCC East and RCC West, PEER, and New Roads/Station 7—with roaming project work across the agency.

You will be the first point of contact for IT issues, handling routine technical problems and escalating complex cases to the right team.

Qualifications

• Experience: One year experience in technical support or help desk environment, or any combination of training and experience that provides the required knowledge and skills
• Availability: Monday - Friday 9:00 AM - 5:00 PM

Responsibilities

• Provide front-line IT support for the agency in a Monday–Friday, 9:00 AM to 5:00 PM position.
• Serve as first point of contact for IT support needs and escalate more complex problems to appropriate team members.
• Support on-site at RCC East, RCC West, PEER, and New Roads/Station 7, and assist agency-wide projects.

Skills

Technical support

Help desk

Job description

Looking Glass is Hiring a Tier 1 IT Support Specialist to Join Our Agency!

Overview Of Responsibilities

The Tier 1 Support Specialist provides front-line technical support for the agency in a Monday – Friday, 9:00 AM to 5:00 PM position. Approximately half of scheduled time is spent on-site supporting Looking Glass's 24-Hour Programs, with a focus on the Regional Crisis Centers (RCC East and RCC West), and also including PEER and New Roads/Station 7. The remaining half of scheduled time is spent on agency-wide projects and roaming support. This position serves as the first point of contact for IT support needs and manages routine technical issues while escalating more complex problems to appropriate team members.

Essential Qualifications

Experience: One year experience in technical support or help desk environment, or any combination of training and experience that provides the required knowledge and skills

Availability: Monday - Friday 9:00 AM - 5:00 PM

Compensation & Benefits

In order to hire and retain employees who truly share our mission to "build a better future for youth, adults, and families", we offer competitive benefits, compensation, a generous PTO accrual rate, and a positive work culture.

• Salary: $55k/year
• The benefits package includes medical, dental, vision, 401(k) options, and more!
• Paid Time Off (PTO) accrual rate starts at 18.01 hours per month, equivalent to 5.4 weeks/year in the first year of employment.
  • PTO accrual rate increases with tenure at the agency.
• Paid in-depth training to ensure a successful transition into the agency and position.

Our workforce and clientele represent a diverse set of people from all walks of life. As such, we are committed to fostering, cultivating, and preserving a culture of diversity and inclusion in the agency. All staff must embody and represent these, and other, Looking Glass agency values.

Looking Glass Community Services has provided crucial services to Lane County youth and families since 1970!

IMPORTANT - WORK ENVIRONMENT NOTICE

This position provides on-site technical support at Looking Glass's 24-Hour Programs - including RCC East, RCC West, PEER, and New Roads/Station 7 - which deliver residential, shelter, and crisis-based services to youth and young adults experiencing behavioral, mental health, or housing crises. Employees in this role should expect to work in environments where clients may, at times, display escalated, unpredictable, or aggressive behavior, including physical aggression. Staff are expected to follow agency safety and de-escalation protocols, maintain situational awareness, and coordinate closely with clinical and direct-care staff, particularly during crisis situations.

In compliance with applicable laws and licensing requirements, Looking Glass Human Resources Department conducts a background check on all new employees, non-paid staff (volunteers and interns), and existing staff as required. This is completed by the Background Check Unit with the State of Oregon per the Oregon Administrative Rules.

For more information on your responsibilities and obligations with a background check that is processed by the DHS Background Check Unit, please refer to the ORCHARDS background check system on their government website.

Salary: $55000 per year