IT Support Specialist

The-Gill-Corporation; El Monte (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Gill Corporation is seeking an IT Support Specialist to be the primary resource for the ad hoc service and routine maintenance of company hardware and systems in El Monte, CA. You will report to the IT Operations Manager and handle end-user requests, software/hardware setups, and documentation.

Ideal candidates have 0-2 years of experience and an Associate degree or certificate in computer technology, with strong customer service skills and the ability to escalate issues and follow IT

Qualifications

• 0-2 years practical experience with IT support or help desk.
• Associate degree or certificate in computer technology required.
• Strong customer service and communication skills; ability to document issues and solutions.

Responsibilities

• Responds to end-user requests for support via phone, email, or chat.
• Escalates complex issues to appropriate teams when needed.
• Maintains endpoint protection software and inventory systems.
• Performs software/hardware installations and upgrades under supervision.
• Prepares user and technical documentation.
• Adheres to IT standard processes; suggests improvements.

Skills

Customer service

Technical support

Communication skills

Education

Associates degree or certificate in computer technology

Job description

Who we are:The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products.The Gill Corporation is seeking an IT Support Specialist to be the primary resource for the ad hoc service and routine maintenance of company hardware and systems. Works under the close direction of senior personnel and possess a moderate understanding of general aspects of the job.Reporting to the IT Operations Manager, they will perform but not be limited to the following responsibilities.Responsibilities:Responds to end-user phone, email or chat requests for support to resolve basic computer application, system, device, access or performance issues. Escalates problems to appropriate levels or teams.Maintenance of endpoint protection software as well as inventory management applications.May support installs or upgrades of software or devices, set up user profiles or reset passwordsPC software and hardware installations, configurations, upgrades with supervisionPreparation of user and technical documentation.Adheres to IT standard work processes and suggests improvements to policies and procedures.Other essential duties may be assigned.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Qualifications:0-2 years practical experienceCompleted Associates degree or certificate program in computer technology.Strong customer service skillsPLEASE NOTE: Certain positions may require the ability to obtain and maintain a DOD Secret Clearance.ITAR Requirement:This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee.The Gill Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, religious creed, color, age, sex, gender identity, gender expression, genetic information, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.The Gill Corporation provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disability Act and applicable state and local law. If you require an accommodation in the application process, please notify the Human Resources Department