IT Support Specialist

EmergeOrtho; Asheville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Paid Time Off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho is seeking an IT Support Specialist to join our on-site team in the Blueridge Region of North Carolina. You will provide customer-service oriented technical support to physicians and staff, handling service desk tasks, server and client-side troubleshooting, and collaboration on new solutions.

The role emphasizes rapid technology adaptation, strong communication, and ability to manage multiple tasks in a fast-paced medical office environment.

Qualifications

• AAS degree in Information Technology or equivalent.
• Minimum 2 years of experience in a medical office environment preferred.
• Familiarity with hardware and software troubleshooting.

Responsibilities

• Interface with providers and staff to troubleshoot hardware and software problems.
• Create and manage support tickets for issues.
• Install and configure software and computer systems.
• Analyze logs to spot trends and issues.
• Support implementation of new solutions and applications.
• Participate in testing of new processes.

Education

AAS degree in Information Technology

Job description

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Corporate team is looking for an IT Support Specialist to join us on-site in our Blueridge Region. The IT Support Specialist provides customer service-focused technical support to medical physicians and staff members at EmergeOrtho. The IT Support Specialist performs routine technical duties associated with service desk support, server, and networking client-side troubleshooting. The IT Support Specialist provides technical assistance to our Providers and team members to resolve problems and encourage more efficient utilization of resources.

Qualifications and Experience

• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of 2 years of experience in a medical office environment is preferred
• Knowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
• Knowledge of client/server system concepts
• Knowledge of networking design concepts
• Ability to install and configure computer equipment (e.g., computer, network, communications, etc.)
• Ability to adapt to rapidly developing and changing technology
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands
• Ability to maintain composure when confronted with stressful situations
• Ability to establish and maintain effective working relationships with co-workers and providers
• Excellent interpersonal and communication skills

Responsibilities include but are not limited to, the following

• Interface with providers and staff members to troubleshoot hardware and software problems
• Create support trouble tickets for all support-related issues
• Install and configure software and computer systems
• Analyze records and logs to spot underlying trends and issues
• Support the implementation of new solutions and applications
• Participate in the testing and evaluation of new applications and processes
• Assist in password or login problems with corporate applications and systems
• Participate in business-wide meetings, providing insight and recommendations for technical duties performed

Other

• Follows all applicable department and practice policies and procedures
• Participates in professional development activities and maintains professional affiliations
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Maintains reliable attendance consistent with operational needs and job requirements
• Complies with all applicable federal, state, and local laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world‑class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician‑owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion.?https://emergeortho.com/non-discrimination-notice/

Benefits:

• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program
• For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.