IT Support Specialist

National Capitol Contracting; Dallas (TX); On-site; USD 75,000 - 88,000; Full time

Job summary

National Capitol Contracting seeks an IT Support Specialist for an onsite role in Dallas, TX to ensure seamless operation of conference room systems and collaboration tools for a Federal Agency’s REOC. You will manage PCs, printers, LAN/WAN, AV setups, SharePoint/Teams, and mobile devices, with flexibility for after-hours support and travel to surrounding sites.

The ideal candidate has 5+ years in IT support, strong customer service, and the ability to obtain a Public Trust clearance.

Qualifications

• Associate degree in a technical IT field or equivalent experience.
• 5+ years in a similar IT support and problem-resolution role.
• Experience supporting MS Office Suite and user collaboration tools.

Responsibilities

• Provide IT support for PCs, laptops, printers, LAN/WAN and related hardware.
• Support AV systems for presentations and conferencing.
• Manage mobile devices and connectivity for remote work.
• Assist with SharePoint/Teams administration and ITSM tasks.

Skills

IT support

MS Office

SharePoint

Teams

AV systems

Mobile devices

ITSM

customer service

communication

organization

Education

Associate degree in IT

Job description

National Capitol Contracting

Position Summary

This is an ONSITE position located in Dallas, TX, and surrounding sites.

National Capitol Contracting (NCC) is seeking a detail-oriented and technically proficient IT Support Specialist to provide critical support to a Federal Agency's Regional Emergency Operations Center (REOC). In this key role, you will be responsible for ensuring the seamless operation of all conference room systems and collaboration technologies that are vital to emergency response coordination.

Essential Duties and Responsibilities

• Provide technical and operational support including:
  • Information Technology (IT) including PCs, Laptops, Printers, LAN/WAN, etc.
  • Strong understanding of Microsoft applications (Word, Excel, PowerPoint), including SharePoint and Teams.
  • Audio/Visual (AV) systems used for presentations and conferencing.
  • Mobile Devices including iPhones, iPads, Air Cards/Mobile hotspots, etc.
  • Other systems and technologies as required, including but not limited to Fleet and Property management, telecom services, IT Service Management (ITSM), and other customer‑specific systems and applications.

Minimum Requirements

• Valid driver's license required; must be able to travel to various job sites as needed.
• Must be able to obtain a Public Trust clearance (Must be able to pass a government background and credit check).
• Associate degree in a related technical IT field or the equivalent combination of education, technical training, or work experience.
• 5+ years of experience in a similar role and in a problem-resolution role and experience supporting MS Office Suite.
• Strong customer service skills.
• Superior organizational skills.
• Prompt, dependable, and able to work outside of core hours if required.
• Strong self-starter and can work independently.
• Demonstrated communication skills within the team and other contractors as well as 3rd party vendors.

Special Position Requirements

Travel: Must have a valid driver's license to travel to surrounding sites.

Schedule: Monday-Friday, with some evening and weekend hours as needed by customer. The support services are to be provided at a main site in Downtown Dallas, TX, a remote site, and remote field locations as required to support the REOC during both standby and activated modes.

Compensation:

$75,000 - $88,000

The compensation range listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant who requires a reasonable accommodation, please email us and reference the position in your email.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

NCC is an Equal Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disabled).

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