IT Support Specialist

EndoSoft; City of Schenectady (NY); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

An established industry player is seeking a skilled IT Support Specialist to oversee their IT infrastructure. This full-time role involves managing VMware environments, supporting Office 365, and ensuring network security. The ideal candidate will possess strong problem-solving abilities and excellent communication skills. You will be responsible for troubleshooting complex issues, administering user accounts, and maintaining security protocols. Join this dynamic team and contribute to the seamless operation of cutting-edge IT systems in a professional office environment. If you are passionate about technology and eager to make an impact, this opportunity is for you.

Qualificações

• 3+ years of IT support experience with strong VMware and Active Directory skills.
• Proficient in Office 365 and network security management.

Responsabilidades

• Manage VMware environments and ensure high availability of virtual machines.
• Administer Office 365 services and maintain internal network infrastructure.

Conhecimentos

VMware Management

Active Directory

Office 365

Network Security

Windows Operating Systems

Problem-Solving Skills

Communication Skills

Formação académica

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Ferramentas

ManageEngine

Oracle Cloud Infrastructure (OCI)

FortiGate Firewalls

McAfee Security Solutions

SIP Phone Systems

Descrição da oferta de emprego

This range is provided by EndoSoft. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $80,000.00/yr

We seek a skilled IT Support Specialist to manage and maintain our organization's IT infrastructure. The ideal candidate will have experience with VMware, Active Directory, Office 365, internal networks, security protocols, firewalls, operating system installations, Oracle Cloud Infrastructure (OCI), SIP phone systems, FortiGate firewalls, Windows patching, ManageEngine, and McAfee security solutions. This role requires a proactive individual capable of troubleshooting complex issues and ensuring the seamless operation of all IT systems.

JOB ACCOUNTABILITIES:

VMware Management:

• Install, configure, and maintain VMware virtualization environments.
• Monitor system performance and ensure high availability of virtual machines.
• Perform regular backups and disaster recovery operations.

Active Directory Administration:

• Manage user accounts, groups, and organizational units.
• Implement and maintain Group Policies.
• Ensure directory replication and domain controller health.

Office 365 Support:

• Administer Office 365 services, including Exchange Online, SharePoint, and Teams.
• Monitor and manage licenses and subscriptions.

Network and Security Management:

• Maintain and troubleshoot internal network infrastructure, including switches, routers, and wireless access points.
• Implement and monitor security protocols to protect against unauthorized access and threats.
• Manage and configure firewalls, particularly FortiGate devices.

Operating System Installation and Maintenance:

• Install, configure, and update Windows and other operating systems.
• Apply regular patches and updates to ensure system security and stability.
• Deploy and manage resources within the Oracle Cloud Infrastructure.
• Monitor performance and optimize cloud resources.
• Ensure secure access and data protection within the cloud environment.

SIP Phone System Administration:

• Configure and maintain SIP-based phone systems.
• Troubleshoot call quality and connectivity issues.
• Manage user extensions and voicemail configurations.

Windows Patching and ManageEngine:

• Utilize ManageEngine to deploy Windows updates and patches.
• Monitor patch compliance and health system.
• Generate reports on patch status and vulnerabilities.

McAfee Security Solutions Management:

• Implement and manage McAfee endpoint protection solutions.
• Monitor security alerts and respond to incidents promptly.
• Conduct regular security assessments and audits.

Proprietary Cable Manufacturing and Soldering:

• Design, develop, and oversee the production of custom cable assemblies tailored to organizational needs.
• Perform precise soldering tasks to assemble and repair electronic components within proprietary cables, ensuring strong and reliable connections.
• Collaborate with internal teams to determine cable specifications and requirements.
• Ensure quality control and compliance with industry standards in cable manufacturing and soldering processes.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands to successfully perform the essential functions of this job are as follows:

• While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• The employee is occasionally required to climb or balance; and crouch or crawl.
• The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:

This is a full-time exempt position. Typical workdays are Monday – Friday and typical work hours are 8:30 am – 5:00pm EDT. Possibility to work before or after typical hours as needed to meet study timelines and goals. Infrequent but possible weekend work as needed.

JOB QUALIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proficiency in managing VMware environments and virtual machines.
• Strong knowledge of Active Directory and Group Policy management.
• Experience with Office 365 administration and support.
• Solid understanding of network protocols, configurations, and security practices.
• Familiarity with FortiGate firewalls and their configuration.
• Knowledge of Oracle Cloud Infrastructure (OCI) management.
• Experience with SIP phone systems and VoIP technologies.
• Proficiency in Windows operating systems and patch management.
• Experience using ManageEngine for IT operations.
• Familiarity with McAfee security products and endpoint protection.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

PREFERRED CERTIFICATIONS:

• VMware Certified Professional (VCP)
• CompTIA Network+ or Security+
• Fortinet Network Security Expert (NSE)
• ITIL Foundation Certification

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Information Services