IT Support Specialist

Creature; Birmingham (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

Creature is seeking an IT Support Specialist in Birmingham, AL. This hands-on role keeps hardware, networking, and systems running across the design-build firm. You will respond to user issues, image machines, manage peripherals, and assist with network tasks under the direction of the IT Manager.

Expect about 10% travel to jobsites and a focus on rapid, accurate problem solving. The role emphasizes clear communication, documentation, and reliability, with opportunities to grow into senior

Qualifications

• High school diploma or equivalent; ongoing technical education expected.
• Strong troubleshooting mindset and quick learner.
• Basic hardware knowledge: desktops, laptops, peripherals, monitors.
• Familiarity with Windows and/or Mac operating systems.
• Ability to follow documentation and work independently on routine tasks.
• Professional communication skills across the company.

Responsibilities

• Own the ticket queue; respond to hardware, software, and connectivity issues with urgency.
• Troubleshoot root causes; document solutions and close tickets accurately.
• Image machines, manage peripherals, inventory equipment; coordinate with vendors.
• Assist with basic network troubleshooting and device configuration.
• Maintain accurate ticketing records and up-to-date system documentation.
• Set up new hire equipment and verify access on Day 1.

Skills

Troubleshooting mindset

Professional communication

Independent work

Quick learner

Education

High school diploma or equivalent

Bachelor's degree in IT or related field

Tools

Windows

MacOS

Ticketing systems

Job description

IT Support Specialist

Location: Birmingham, AL (this role includes approximately 10% travel to jobsites)
Reports to: IT Manager
Employment Type: Full-time

About Creature

Creature is a vertically integrated design-build firm pioneering the Design, Manufacture,
Construct (DMC) methodology for healthcare facilities. Our teams work across design,
manufacturing, and field execution—all powered by reliable technology infrastructure. The IT
Support Specialist keeps that infrastructure running.

Purpose of the Role

Provide rapid, reliable technical support across hardware, networking, and systems to keep
Creature's teams productive. You'll respond to user issues, troubleshoot problems, and escape
appropriately. This is hands-on technical work where speed, accuracy, and clear communication
matter every day.

Core Accountabilities

Daily Break-Fix & User Support

Own the ticket queue. Respond to hardware, software, and connectivity issues with urgency.
Troubleshoot at the root, document solutions, and close tickets with accuracy. If you can't solve
it, escape clearly to the IT Manager.

Hardware & Equipment Management

Support hardware deployment, setup, and maintenance. Image machines, manage peripherals,
inventory equipment, and coordinate with vendors on repairs or replacements.

Basic Network Support

Assist with network troubleshooting, connectivity issues, and device configuration. Work within
established network architecture under the IT Manager's direction.

Systems & Documentation

Maintain accurate ticketing records. Document problems and solutions so patterns emerge and
knowledge builds. Keep system documentation current.

IT Onboarding Support

Set up new hire equipment, provision access, verify systems work, and confirm user readiness
on Day 1.

What Exceptional Execution Looks Like

You close tickets fast and right—users don't come back with the same problem twice. Hardware flows smoothly: new equipment is ready on time, repairs are tracked, inventory is accurate. You know when to escape and do it clearly, with full context for the IT Manager. Your documentation helps the team learn from recurring issues. You're reliable—people trust you to show up, solve the problem, and communicate clearly.

Traits That Define Success

Ownership

Own your tickets and your response time. If you don't know something, find out—don't guess.

Bias for Speed

Users are waiting. Troubleshoot methodically but move fast.

Conscientiousness

Document what you fixed and why so the next person (or next time) has the answer.

Clear Communication

Explain technical issues to non-technical people without condescension. Tell users what to do
and why.

Reliability

Show up, follow through, take care of details.

Qualifications

Must-Have

• High school diploma or equivalent; ongoing technical education (certifications, training)
  expected.
• Strong troubleshooting mindset and comfort learning new systems quickly.
• Basic hardware knowledge: desktops, laptops, peripherals, monitors.
• Familiarity with Windows and/or Mac operating systems.
• Ability to follow documentation, ask questions, and work independently on routine tasks.
• Professional communication skills—you'll interact with people across the company.

Preferred

• Bachelor's degree in Information Technology, Computer Science, or related field.
• CompTIA A+ certification or in progress.
• Basic networking knowledge (TCP/IP, DNS, DHCP concepts).
• Experience with helpdesk or technical support.
• Familiarity with ticketing systems or IT service management tools.

Why Creature

This is a hands-on technical role where you'll build foundational skills in hardware, networking,
and troubleshooting. You'll work for an IT Manager who expects you to learn, ask good
questions, and grow. As you develop expertise, you'll take on more complex issues and build
toward senior technical or specialization roles.

Creature is an equal opportunity employer. We celebrate craftsmanship, collaboration, and
commitment to excellent execution.