IT Support Specialist

Cherokee Federal; Biloxi, Northern (MS, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Cherokee Nation Integrated Health, part of Cherokee Federal, seeks an Information Technology Network Support Specialist to ensure reliable IT infrastructure within the 81 MDG environment. Role covers hardware, software, and network troubleshooting, server room monitoring, and vendor coordination.

Must be a US citizen with potential to obtain a Public Trust clearance. Starting salary range is $45,000–$60,000 for full-time employment with medical, dental, vision, 401K, and other benefits.

Qualifications

• Cisco CCNA/CCDA and Security+ certifications required or expected.
• Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
• Experience documenting IT systems, downtime causes, and performance reports.

Responsibilities

• Identify and resolve hardware, software, and network malfunctions.
• Perform minor hardware/software/network maintenance and installations.
• Continuously monitor server room conditions and respond to alerts.
• Provide LAN server support including network communications hardware, software, and security.

Skills

Troubleshooting

Documentation

Vendor coordination

Communication

DISA/HAIMS familiarity

Education

CCNA/CCDA Certification

Security+ Certification

Tools

Networking hardware

Network monitoring tools

Job description

This position requires an active Public Trustclearance or the ability to obtain a Public Trust clearance to be considered.

As required by our governmental client, this position requires being a U.S. citizen.

Provide hardware, software, and network troubleshooting, including minor maintenance and repairs. Monitor server room conditions and respond to alerts. Support LAN servers, network security, and backups. Maintain system documentation, track downtime, and coordinate vendor support. Configure and document network cabling, update IT blueprints, and ensure proper operation of IT infrastructure within the 81 MDG environment.

Compensation & Benefits:

Estimated Starting Salary Range for Information Technology Network Support Specialist: $45,000- $60,000

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.Benefits are subject to change with or without notice.

Information Technology Network Support Specialist Responsibilities Include:

• Identify and resolve hardware, software, and network malfunctions.
• Perform minor hardware/software/network maintenance, including board replacement, cable switching, and hardware installations.
• Continuously monitor server room conditions (temperature, humidity, power interruptions) and respond to alerts.
• Provide LAN server support, including network communications hardware, software, and security.
• Maintain 30-day system data backups and manage off-site tape storage.
• Track and document network, system, and web availability, including downtime and performance degradation.
• Coordinate with vendor support services for system issues and degraded performance.
• Configure, install, and document network cabling for operational efficiency.
• Maintain and update IT blueprints, including hardware configurations, cabling diagrams, and network devices.
• Perform other job-related duties as assigned.

Information Technology Network Support Specialist Experience, Education, Skills, Abilities requested:

• Personnel performing the network engineering function shall maintain Cisco certification CCNA and/or CCDA, as well as Security+.
• Frequent sitting, using hands/fingers, handling, reaching with hands and arms, talking, hearing and seeing up close, at a distance, along the periphery, with depth perception and the ability to adjust focus; occasional walking or standing.
• Work is performed primarily in an office setting.Employee will be exposed to a wide variety of people in differing functions, personalities and abilities.
• Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
• Knowledge of LAN server support, network security, and multi-protocol environments.
• Ability to monitor and respond to server room environmental changes.
• Experience in maintaining system backups and data recovery procedures.
• Proficiency in documenting IT systems, downtime causes, and performance reports.
• Effective communication and coordination with vendor support teams.
• Ability to install and manage network cabling, hardware, and peripherals.
• Attention to detail in maintaining IT blueprints and system configurations.
• Familiarity with DISA, HAIMS, DMLLS, EBMS, and other medical IT systems.
• Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com.

Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

#CherokeeFederal #LI-SH1

Similar searchable job titles:

• Network Administrator
• Network Support Engineer
• IT Network Engineer
• Network Systems Administrator
• IT Support Specialist

Keywords:

• Network Troubleshooting
• LAN/WAN Management
• Network Security
• Technical Support
• Network Configuration

Legal Disclaimer:All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.