IT Support Specialist

Salas O'Brien; Atlanta (GA); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Salas O'Brien in Atlanta is seeking an IT Support Specialist to provide onsite and remote technical support for employees. You will manage workstations, apps, network services, and devices, while delivering training and maintaining our knowledge base.

This role requires 3–5 years of IT experience and strong AD/LDAP, Office 365, and ticketing expertise. Hybrid work arrangement with 1–2 days in the office; regional travel may be required.

Qualifications

• Educational background: Associate's and/or bachelor’s in information technology or related field a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math).
• 3–5 years of direct IT-related work experience.
• Experience with computer hardware, software and printer support.
• Experience with Microsoft Office 365 service and administration.
• Experience with Microsoft client and server OS environments.
• Experience with Manage Engine ServiceDesk or other ticketing systems.
• Mobile device troubleshooting (iOS and Android).
• Experience with asset management and license tracking methodologies.
• Experience with Microsoft Active Directory (LDAP) and Group Policy concepts.
• IP network troubleshooting skills.

Responsibilities

• Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.
• Provide employee training on new technologies and enterprise services.
• Resolve employee problems via internal ticketing system; ensure timely resolution.
• Maintain documentation and knowledge base articles for employee use and internal IT processes.
• Manage and provision new employee workstations, smartphones and other end-user devices.
• Document existing and new IT systems, services and processes.
• Collaborate with local IT vendors for deployments.
• Provide support for core network devices, WAN/LAN, VPN, VoIP, etc.; servers and third-party services.
• Participate in planning and rollout of enterprise-wide software and services.
• Lead or participate in research on new technologies to improve systems.

Skills

Hardware & software support

Office 365 administration

Active Directory / LDAP

Network troubleshooting

Printer support

Mobile device support

Asset/licensing tracking

Ticketing systems

IP networking

Education

Associate's or Bachelor’s in IT or related

Tools

Microsoft Office 365

Active Directory / Group Policy

ManageEngine ServiceDesk

SharePoint

Power BI

AutoCAD

Revit

VMware / Hyper-V / Citrix

Job description

About Us

Founded in 1975, Salas O'Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow’s requirements are today’s opportunities, and we are here to design lasting solutions for pressing challenges.

We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more.

Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life everyday.

Job Summary

The IT Support Specialist serves to support the organization by providing onsite and remote employee technical support.

General Duties

• Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.


• Provide employee training on new technologies and enterprise services


• Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system


• Maintain documentation and knowledge base articles for employee use as well as internal IT processes


• Manage and provision new employee workstations, smartphones and other end user computing devices


• Document existing and new IT systems, services and processes


• Manage and work with local IT vendors


• Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc


• Provide support and technical services for various company servers and 3rd party services


• Participate in planning and rolling out of new enterprise-wide company software and services


• Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)


• Make recommendations for improving existing systems and processes


• Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry


• Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.

Qualifications And Experience

• Educational Background: Associate's degree and/or bachelor’s degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)


• Experience: 3-5 years of direct IT-related work experience

Required

Technical Skills:

• Experience with computer hardware, software and printer support


• Experience with Microsoft Office 365 service and administration


• Experience with Microsoft client and server OS' environments


• Experience with Manage Engine ServiceDesk or other ticketing systems


• Mobile device troubleshooting skills (Apple IOS and Google Android)


• Experience with asset management and license tracking methodologies


• Experience with Microsoft Active Directory (LDAP) and Group Policy concepts


• IP network troubleshooting skills

Preferred

• Experience with Microsoft SharePoint, Power Bi a plus


• Knowledge of engineering application support such as AutoCAD, Revit etc.


• Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)


• Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)

Adaptability:

Flexibility and willingness to work on various projects and tasks, embracing new challenges with enthusiasm.

Initiative:

Demonstrated ability to work independently and take initiative to drive projects forward.

Location

Atlanta (Hybrid; Minimum of 1-2 days per week in the office)

Travel

Regional travel may be required

Compensation & Benefits

Salas O'Brien health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Team members have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Salas O'Brien has both U.S. and Canadian (PTO) plans for full-time salaried, exempt and non-team members, 10 paid holidays, and paid leave programs for military service and new parents. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $75,000 to $90,000. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Equal Opportunity Employment Statement

Salas O'Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O'Brien will accommodate the disability-related needs of applicants as required by law.

Third-Party Agency Notice

Salas O'Brien does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.