IT Support Specialist

Po'okela; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, disability, life保险

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC is seeking an IT Support Specialist to support a government customer in Arlington, Virginia. This 100% on-site role requires US citizenship and an active Top-Secret clearance with SCI eligibility.

The successful candidate will handle desktop/network support, incident reporting, and hardware/software problem resolution in a secure environment. The position emphasizes policy compliance, security procedures, and the ability to work on enterprise-wide projects.

Qualifications

• Bachelor of Science in Computer Science or related field or 3–4 years of IT experience.
• IAT Level II certification: CCNA, CySA+, CND, Security+

Responsibilities

• Responsible for daily shift related tasks and reports, updating service tickets and escalation of incidents.
• Implements policies, procedures and standards to ensure compliance with information systems goals and policies.
• Complies with security procedures and policies.
• Supports major IT hardware deployment or similar projects.
• Perform actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or repair computer hardware and/or software.
• Test and evaluate specified software packages and proposed hardware/software for compatibility and reliability.
• Other duties as assigned.

Skills

End user device support

Enterprise systems knowledge

Mentoring & project work

Education

Bachelor of Science in Computer Science or related field

3–4 years IT experience

Job description

Bering-Alaka`ina Holdings, LLC is looking for an IT Support Specialist to support our government customer located in Arlington, Virginia.

100% on site.

DESCRIPTION OF RESPONSIBILITIES:

• Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support.
• Implements policies, procedures and standards to ensure compliance with information systems goals and policies.
• Complies with security procedures and policies.
• Supports major IT hardware deployment or similar projects.
• Perform actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.
• Test and evaluate specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network.
• Other duties as assigned.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Bachelor of Science in Computer Science or related field or three to four (3-4) years of experience in the information technology field.
• Required to be IAT Level II (CCNA, CySA+, CND, Security+)

REQUIRED SKILLS AND EXPERIENCE:

• Knowledge and experience of advanced end user device support, peripherals, and other related desktop/network technologies.
• Requires advanced knowledge of unique, one-off, or uncommon technical systems in the enterprise.
• Provide mentoring, training, ability to work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise and overall responsible for personal computer activity.

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizenship required.
• Must have an active Top-Secret clearance and be eligible for SCI designation.

Employees enjoy competitive salaries.

• 401K plan with company match
• medical, dental, disability, and life insurance coverage
• tuition reimbursement
• paid time off
• 11 paid holidays

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We not illegally discriminate in employment decisions on the basis of any protected categories. We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kkaha Solutions, LLC; and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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