IT Support Specialist

Inalab; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Three weeks PTO

Company-paid health, dental, vision, &

401K with company match

Job summary

Inalab, located at Kirtland AFB, NM, seeks an IT Support Specialist to sustain the IT Customer Service Desk and supporting local tenant infrastructure for the Air Force. This role requires TS with SSBI eligibility and focuses on ADPE, VTC, and DSN operations.

The position involves installation, troubleshooting, and maintenance of hardware, software, and AV systems, along with inventory management and customer-focused service desk duties.

Qualifications

• High School diploma or equivalent required.
• Security+ CE certification required.
• Minimum 2 years in a TS processing environment.

Responsibilities

• Troubleshoot and implement corrective actions for ADPE hardware and VTC systems.
• Provide installation services for network and telephone lines (copper and fiber).
• Troubleshoot and maintain printers and IP addressing components and MAC filtering.
• Operate the video-teleconferencing (VTC) and AV equipment for conferences and events.
• Assist inventory and maintain ADPE inventories and prepare property documentation.

Skills

ADPE asset management

Service desk operations

DSN

AMX/VTC operations

Education

High School diploma or equivalent

Security+ CE

Tools

Microsoft Office

Trellix

Acrobat Reader

AMX control systems

VTC equipment

Job description

Clearance: Active TS with SSBI and eligible for SCI

The IT Support Specialist supports the IT Customer Service Desk, providing technical support on the local tenant infrastructure and systems for the Air Force at Kirtland AFB, NM.

Required Skills and Capabilities:

• Knowledge of ADPE asset management processes
• Knowledge of service desk operations, meeting resolution performance metrics and responding to customer issues with professional approach
• Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC

Educational and / or Experience Requirements:

• High School diploma or equivalent
• Security +CE
• 2+ years working in a TS processing environment

Responsibilities:

Information Systems Operations/Maintenance:

Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve.

Activities include the following:

• Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems
• Provide installation services for network and telephone communications lines running over copper and fiber optics
• Advise, troubleshoot, and implement approved corrective actions for secure and non-secure software, such as Microsoft Office, Trellix, Acrobat Reader, etc.
• Troubleshoot classified and unclassified electronic messaging services
• Troubleshoot and maintain printers, printer mappings, and replace consumables.
• Use WDS to install Windows images on approved workstations.
• Provide basic knowledge of IP Addressing, DHCP, DNS and MAC filtering
• Participate in the inventory process for all ADPE-related items (including hardware, software, media, licenses, etc.) using Government provided systems
• Assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government
• Clients to be supported: Windows 10, 11, and any future clients as they evolve
• Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system
• Ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures
• Install equipment, and maintain the technical capabilities for the integrated presentation system
• Knowledgeable of software packages for the integrated presentation systems
• Maintain a detailed inventory to ensure all equipment signed out
• Set up technically workable and effective audio-visual communications solutions
• Provide support during formal ceremonies, presentations and events
• Perform inventory and provide input to acquire supplies
• Maintain the base locators, local and Defense Switched Network (DSN) databases
• Review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations

IT Customer Service Desk Operations:

• Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary
• Close-out work order documents when completed
• Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock

Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:

• Three (3) weeks annual paid time off.
• A comprehensive, company-paid medical, dental, and vision plan and life insurance.
• 401K plan with vesting for company added contributions.

Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.