IT Support Spec I

IGT; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Medicalinsurance

Dental insurance

Vision insurance

Life and disability coverage

Paid time off

Tuition reimbursement

Job summary

IGT is seeking a Specialist IT Support I in Austin, TX to provide first-line IT support for end-user devices and services. The role covers workstation lifecycle, onboarding/offboarding, asset management, and security compliance, collaborating with cross-functional teams.

The ideal candidate has 0–2 years in IT support, strong communication, and a customer-focused approach, with a background in Windows/Microsoft Office and basic hardware knowledge. Bachelor's degree preferred.

Qualifications

• High school diploma required; Bachelor's in IT preferred.
• Ability to explain technical concepts to non-technical users.
• 0–2 years of IT support or Help Desk experience.
• Experience supporting both on-site and remote users.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-focused service skills.

Responsibilities

• Provide first-line technical support for hardware, software, and workstation issues.
• Image, configure, deploy, and track employee workstations across the organization.
• Support onboarding and offboarding by coordinating IT equipment and system access.
• Manage IT assets, inventory, and workstation locations, including relocations.
• Ensure security standards and audit compliance (SOX, PCI, SOC2).
• Create and maintain IT documentation and knowledge base.

Skills

Customer service

Technical troubleshooting

Communication

Remote support

Education

High school diploma

Bachelor's degree (preferred)

Tools

Windows OS

MS Office

Hardware basics

Job description

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Role Overview

The Specialist IT Support I is responsible for providing first-line IT support to internal employees, ensuring the successful deployment, maintenance, and support of end-user devices and IT services. This role supports workstation lifecycle management, onboarding and offboarding activities, IT asset management, security compliance, and day-to-day technical support while collaborating with cross-functional teams to deliver a seamless employee experience.

Responsibilities

• Provide first-line technical support for hardware, software, and workstation-related issues.
• Image, configure, deploy, and track employee workstations across the organization.
• Support employee onboarding and offboarding by coordinating IT equipment and system access.
• Manage IT assets, inventory, and workstation locations, including office relocations.
• Ensure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.
• Create and maintain IT documentation and contribute to the department knowledge base.
• Support conference room technology and provide emergency assistance when required.
• Escalate and report recurring or complex technical issues.
• Coordinate warranty support with vendors and third-party providers.
• Assist with inventory procurement and IT infrastructure projects.
• Provide IT support for company and customer-facing events.
• Perform additional duties as assigned.

Qualifications

Education

• High school diploma required.
• Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience, preferred.

Experience

• 0–2 years of experience in an IT support or Help Desk role.
• Experience supporting both on-site and remote users.
• Strong analytical and problem‑solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused approach with strong phone support and service skills.

Technical Skills

• Basic troubleshooting experience with Microsoft Office applications and other software.
• Working knowledge of Windows operating systems and general computer hardware.
• Ability to quickly learn and apply new technologies and technical processes.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location.. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities.

Benefits

• IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.