IT Support & Software QA Manager

Precision Medicine; Village of Farmingdale (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Precision Medicine in Farmingdale, NY seeks a dual-function IT Support and Software Quality Assurance professional. The role balances keeping workstations, printers, and core network services running with testing our in-house software to prevent bugs from reaching production.

You will image and deploy computers, manage Active Directory tools, troubleshoot printers and endpoints, and write clear test cases, while coordinating user-acceptance testing to ensure software matches pharmacy workflows.

Qualifications

• 4+ years in IT support or a similar hands-on technical role.
• Solid Windows workstation troubleshooting; comfort imaging and deploying machines.
• Working knowledge of Active Directory and/or Samba (users, groups, shares, permissions).
• Comfortable with basic networking concepts and printer/peripheral troubleshooting.
• Methodical, detail-oriented, and organized — able to document work clearly.
• Trustworthy with sensitive systems and data; able to pass a background check.

Responsibilities

• Provide level 1–2 IT support for workstation issues — hardware, OS, connectivity, user accounts, and everyday troubleshooting.
• Image, configure, and deploy new computers from standardized builds.
• Ensure existing builds are updated, maintain antivirus protection and function as expected.
• Troubleshoot, maintain, and repair scanners, Zebra printers and other devices.
• Help implement and manage Active Directory tools.
• Work with outsourced network security team to monitor firewalls.
• Keep endpoints patched, documented, and inventoried.
• Develop processes for onboarding and offboarding.
• Test our internally built software across new features, fixes, and releases.
• Write, execute, and maintain clear, repeatable test cases and checklists.
• Run regression and exploratory testing to catch issues before they reach users.
• Document defects with clear reproduction steps and work with developers to verify fixes.
• Support user-acceptance testing and help validate that software matches how the pharmacy actually works.

Skills

Detail-oriented

Documentation

Background check

Tools

Active Directory

Samba

Windows

Networking

Printer troubleshooting

Jira/Linear (optional)

Job description

About Precision Medicine

At Precision Medicine, we're not just redefining healthcare; we're revolutionizing it! With a mission to empower the evolution of modern medicine, we are dedicated to shaping a future where healthcare is accessible, personalized, and efficient. Join a vibrant team where your voice matters, your ideas are valued, and your unique background enriches our culture. We celebrate diverse perspectives and foster an environment where you can thrive, innovate, and make a real impact in the lives of patients.

Role Overview

This is a dual-function role that combines hands-on IT support with software quality assurance. Roughly half the week is spent keeping our workstations, printers, and core network services running smoothly across our pharmacy locations. The other half is spent testing the custom software our team relies on day to day — writing and running test cases, catching bugs before they reach production, and helping us ship changes with confidence.

What You’ll Do

IT Support & Infrastructure (50%)

• Provide level 1–2 support for workstation issues — hardware, OS, connectivity, user accounts, and everyday troubleshooting.
• Image, configure, and deploy new computers from standardized builds.
• Ensure existing builds are updated regularly, maintain anti virus protection and function as expected.
• Troubleshoot, maintain, and repair scanners, Zebra printers and other devices.
• Help implement and manage Samba or another Active Directory tool.
• Work with outsourced network security team to monitor firewalls.
• Keep endpoints patched, documented, and inventoried.
• Keep equipment list up to date.
• Develop processes for onboarding and offboarding.

Software Quality Assurance (50%)

• Test our internally built software across new features, fixes, and releases.
• Write, execute, and maintain clear, repeatable test cases and checklists.
• Run regression and exploratory testing to catch issues before they reach users.
• Document defects with clear reproduction steps and work with developers to verify fixes.
• Support user-acceptance testing and help validate that software matches how the pharmacy actually works.

Required Qualifications

• 4+ years in IT support, help desk, or a similar hands-on technical role.
• Solid Windows workstation troubleshooting; comfort imaging and deploying machines.
• Working knowledge of Active Directory and/or Samba (users, groups, shares, permissions).
• Comfortable with basic networking concepts and printer/peripheral troubleshooting.
• Methodical, detail-oriented, and organized — able to document work clearly.
• Trustworthy with sensitive systems and data; able to pass a background check.

Preferred Qualifications

• Exposure to software testing or QA (test cases, bug tracking, regression testing).
• Familiarity with firewall monitoring and basic security hygiene.
• Experience in a healthcare, pharmacy, or other regulated (HIPAA) environment.
• Comfort with Jira or Linear a plus.
• Light scripting or SQL for troubleshooting or data validation.

The anticipated salary range is $100,000–$140,000, depending on experience and qualifications.

Benefits

• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Schedule

Monday through Friday, 9:00 AM to 5:00 PM

Location

Farmingdale, NY - THIS IS NOT A REMOTE POSITION

Why Join Us

As part of Precision Medicine, you'll be at the heart of an exciting transformation in the telemedicine landscape. Together, we're pioneering solutions that bridge technology and compassionate care, improving health outcomes for all.

We're committed to your growth, providing you with the resources and support you need to build a meaningful career while exploring your creativity.

Join us as we move healthcare forward, one innovation at a time!

Equal Opportunity Statement

Precision Medicine is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us at mailto:[e-mail] to request accommodation.