IT Support & QA Manager — Build, Test, Deploy

Precision Medicine; Village of Farmingdale (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Precision Medicine in Farmingdale, NY seeks a dual-function IT Support and Software Quality Assurance professional. The role balances keeping workstations, printers, and core network services running with testing our in-house software to prevent bugs from reaching production.

You will image and deploy computers, manage Active Directory tools, troubleshoot printers and endpoints, and write clear test cases, while coordinating user-acceptance testing to ensure software matches pharmacy workflows.

Qualifications

• 4+ years in IT support or a similar hands-on technical role.
• Solid Windows workstation troubleshooting; comfort imaging and deploying machines.
• Working knowledge of Active Directory and/or Samba (users, groups, shares, permissions).
• Comfortable with basic networking concepts and printer/peripheral troubleshooting.
• Methodical, detail-oriented, and organized — able to document work clearly.
• Trustworthy with sensitive systems and data; able to pass a background check.

Responsibilities

• Provide level 1–2 IT support for workstation issues — hardware, OS, connectivity, user accounts, and everyday troubleshooting.
• Image, configure, and deploy new computers from standardized builds.
• Ensure existing builds are updated, maintain antivirus protection and function as expected.
• Troubleshoot, maintain, and repair scanners, Zebra printers and other devices.
• Help implement and manage Active Directory tools.
• Work with outsourced network security team to monitor firewalls.
• Keep endpoints patched, documented, and inventoried.
• Develop processes for onboarding and offboarding.
• Test our internally built software across new features, fixes, and releases.
• Write, execute, and maintain clear, repeatable test cases and checklists.
• Run regression and exploratory testing to catch issues before they reach users.
• Document defects with clear reproduction steps and work with developers to verify fixes.
• Support user-acceptance testing and help validate that software matches how the pharmacy actually works.

Skills

Detail-oriented

Documentation

Background check

Tools

Active Directory

Samba

Windows

Networking

Printer troubleshooting

Jira/Linear (optional)

Job description

Precision Medicine in Farmingdale, NY seeks a dual-function IT Support and Software Quality Assurance professional. The role balances keeping workstations, printers, and core network services running with testing our in-house software to prevent bugs from reaching production.

You will image and deploy computers, manage Active Directory tools, troubleshoot printers and endpoints, and write clear test cases, while coordinating user-acceptance testing to ensure software matches pharmacy workflows.