IT Support & Salesforce Coordinator

Travis Manion; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

Travis Manion Foundation seeks a Technology Coordinator to help TMF staff and external portal users receive timely support from the Data and Technology team. You will manage daily Help Desk intake, resolve routine Salesforce issues, support reporting, and ensure requests are tracked, updated, and escalated as needed.

Reporting to the Senior Manager of Technology Operations & Training, the ideal candidate is service oriented, detail focused, and quick to learn new tools.

Qualifications

• Bachelor’s Degree preferred; minimum 1 year in technical, software or customer support.
• Salesforce Administrator certification is required.
• Proficient with Windows and Google Workspace; familiarity with Slack, Airtable, Dropbox, Adobe and Zoom.
• Excellent communicator with strong customer service and troubleshooting skills.
• Self-starter with strong interpersonal skills; collaborative team member.
• Some experience with ticketing systems and remote support tools.
• Must have own car and valid driver's license; TMF reimburses mileage.

Responsibilities

• Help Desk: be the first point of contact; triage and assign requests; update tickets.
• Salesforce: provide routine support; create reports and dashboards; data quality checks.
• Software Support: troubleshoot access and usage issues; manage user accounts.
• IT Contracts and Licenses: track renewals; gather licensing information.
• Documentation: maintain SOPs and knowledge base; communicate next steps clearly.

Skills

Customer service

Troubleshooting

Communication

Self-starter

Detail-oriented

Teamwork

Adaptability

Education

Bachelor's Degree

Salesforce Administrator certification

Tools

Salesforce

Windows

Google Workspace

Slack

Airtable

Dropbox

Adobe

Zoom

Job description

Travis Manion Foundation seeks a Technology Coordinator to help TMF staff and external portal users receive timely support from the Data and Technology team. You will manage daily Help Desk intake, resolve routine Salesforce issues, support reporting, and ensure requests are tracked, updated, and escalated as needed.

Reporting to the Senior Manager of Technology Operations & Training, the ideal candidate is service oriented, detail focused, and quick to learn new tools.