IT Support Representative

Precision Castparts Corp.; Tukwila (WA); On-site; USD 83,000 - 104,000; Full time

Benefits offered by this job

Paid time off (PTO)

10 holidays per year

Medical, dental, vision, and basiclife

401(k) plan

Job summary

Precision Castparts Corp. in Tukwila is seeking an IT Support Specialist to provide hands-on end-user assistance, troubleshoot hardware/software/network issues, and support IT projects.

You will handle ticketing, remote support, and routine maintenance to maintain operational stability and security compliance. The role requires a Bachelor's degree or equivalent experience, 2–4 years of relevant work, and familiarity with IT asset management and automation tools.

Qualifications

• Diagnose and resolve hardware, software, and network issues using standard procedures.
• Proficient in using IT service management software for ticket tracking and documentation.
• Experience with OS installation, configuration, and maintenance on desktops and mobile devices.

Responsibilities

• Provide technical end-user support and resolve incidents via ticketing and remote tools.
• Perform routine IT maintenance to ensure security and stability of systems.
• Document incidents and resolutions in the service management platform.
• Assist in deployment and configuration of new hardware and software.
• Collaborate with cross-functional teams on IT projects and initiatives.
• Monitor system performance and escalate complex issues per procedure.
• Maintain IT asset inventory and coordinate replacements with procurement.
• Support access provisioning, password resets, and identity management tasks.
• Contribute to knowledge base by capturing common issues and solutions.
• Adhere to IT security policies and corporate governance.
• Assist in end-user training to improve productivity and reduce recurring requests.

Skills

End-user troubleshooting

Hardware troubleshooting

Software troubleshooting

Networking issues resolution

Remote support tools

Ticketing systems

IT security basics

Identity management basics

Education

Bachelor's Degree or equivalent experience

Tools

ITSM software

Remote desktop tools

Software deployment tools

Job description

Job Description

Position Summary: Performs IT support activities including user assistance, troubleshooting, ticket resolution, and hardware/software support while applying working knowledge to support projects, operational efficiency, and cross-functional activities.

Primary Duties and Responsibilities:

• Provide technical support to end users by diagnosing and resolving hardware, software, and network issues using ticketing systems and remote support tools.
• Execute routine maintenance and updates on IT systems and software to ensure operational stability and security compliance.
• Document incident details, troubleshooting steps, and resolutions accurately within the IT service management platform.
• Assist in the deployment and configuration of new hardware and software in accordance with organizational standards.
• Collaborate with cross-functional teams to support IT projects and initiatives, contributing technical insights and status updates.
• Monitor system performance and evaluate unresolved or complex issues to senior IT staff following established escalation procedures.
• Maintain inventory records of IT assets and coordinate with procurement for replacement or upgrade needs.
• Support user account management activities including access provisioning, password resets, and permissions adjustments within identity management systems.
• Participate in knowledge base development by capturing common issues and solutions to improve team efficiency.
• Follow IT security policies and procedures to safeguard sensitive information and ensure compliance with corporate governance.
• Assist in training end users on IT tools and best practices to enhance user productivity and reduce recurring support requests.

Qualifications:

• Ability to troubleshoot and resolve common hardware, software, and network issues using diagnostic tools and standard procedures.
• Proficiency in using IT service management software for ticket tracking, documentation, and communication.
• Knowledge of operating system installation, configuration, and maintenance for desktop and mobile devices.
• Familiarity with user account management processes including access control and password administration.
• Understanding of IT security principles and compliance requirements relevant to corporate IT environments.
• Capability to follow detailed technical instructions and elevate issues appropriately within support workflows.

Education:

• Minimum: Bachelor's Degree or equivalent Experience:
• 2-4 years of relevant experience Preferred Qualifications:
• Experience with remote desktop support tools and network connectivity troubleshooting.
• Knowledge of IT asset management practices and software deployment techniques.
• Familiarity with scripting or automation tools to streamline routine IT support tasks.
• Certification in IT support fundamentals such as CompTIA A+ or equivalent industryrecognized credentials.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay & Benefits

For informational purposes only, the range of pay for this role is $83,000.00 to $104,000.00 US Dollar (USD) Salaried based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company's bonus multiple, based on the Company's performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.

National Security and Export Controls

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

About PCC

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.