IT Support Professional Tier 3

Strix Technology Group; Portland (OR); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% paid medical, dental and vision

Job summary

Strix Technology Group is seeking a Tier 3 IT Support Professional to join our team in serving B2B clients. You will troubleshoot, support cloud environments, and collaborate with a team focused on security and proactive protection.

Qualified candidates will have MSP background and strong communication skills. The role involves remote issue resolution (about 90%) and occasional on-site work (about 10%) within the Portland, Oregon region as needed.

Qualifications

• Minimum five years of experience in IT support/MSP
• Experience supporting B2B clients and cloud environments

Responsibilities

• Resolve IT issues for clients remotely (majority) and onsite as needed
• Provide technical assistance with cloud environments, hardware and software
• Collaborate with management on client opportunities and service improvements

Skills

MSP experience

Customer service

Troubleshooting

Cloud & desktop support

Communication skills

Problem solving

Team collaboration

Tools

Microsoft 365

SharePoint

Microsoft Azure

Windows Server

Job description

Job Description

Job Description

We are seeking an Tier 3 IT Support Professional to join our team! You will collaborate with our team to implement new technologies and resolve IT-related issues for our B2B clients.

Note: You must be located in the general Portland, Oregon region, as some work will be required now and then in our clients offices.

If you aspire to be extraordinary, we want you to join our team!

Strix is a family focused, managed IT services firm, serving small and medium size businesses across a diverse industry portfolio throughout the United States. At Strix we pride ourselves in being committed to each other, our clients and our community.

As a member of our team, it is expected that you:

• Thrive when solving problems, and are passionate about technology.


• Support our strong emphasis on cyber security, analysis and proactive protections.


• Provide technical assistance with clients cloud environments as well as computer hardware and software


• Collaborate with management on prospect and client opportunities.


• Respect others and are excited about helping teammates and clients alike.


• Maintain strong morals and values and always strive to provide the highest quality service.


• Committed to improving the lives of others, both personally and professionally.


• Have a \"lifelong learner\" mentality.


• Have a strong desire to contribute & look forward to rolling up your sleeves to actively help build something extraordinary.


• Have exceptional communication and interpersonal skills.


• Show patience and excel under pressure.


• Work equally well in both team and solo environments.


• Present a clean and demonstrable professionalism.


• Resolve issues for clients remotely (90%) and as necessary in-person (10%).


• Openly offer assistance & collaborate with other team members

Minimum qualifications:

• Prior employment experience working for a Managed Service Provider (MSP)


• Previous demonstrated experience in IT customer service or helpdesk roles.


• Strong troubleshooting and critical thinking skills.


• Strong cloud and desktop support background.


• Demonstrated experience with Microsoft 365, Sharepoint and other cloud technologies


• Demonstrated experience with networking, Windows servers and Microsoft Azure preferred.


• Minimum of five years experience


• Exceptional and demonstrable verbal and written communication skills.


• Positive attitude and professional demeanor


• Exceptional attention to detail.


• Unwavering ability to follow instructions and adhere to policies and processes.


• A valid driver's license and reliable, insured transportation.

Strix is an equal opportunity employer. All qualified candidates are encouraged to apply and will receive equal consideration without exception. Compensation is based on your demonstrated skills and experience and includes both a salary and expected performance based bonus. Strix also offers generous benefits, including 100% paid medical, dental and vision coverage for employees, a bonus program, paid time off and other perks and exciting opportunities for advancement.

Company Description

Strix was formed in 1994 and provides mission critical proactive IT support and services to small to medium businesses with high reliability computing needs. We are located in Maryland, Louisiana, Idaho and Oregon and we serve clients nationwide.

We are a \"virtual\" company - That means that you have the opportunity to work from home, unless there is a requirement to go on-site with a client.

Company Description

Strix was formed in 1994 and provides mission critical proactive IT support and services to small to medium businesses with high reliability computing needs. We are located in Maryland, Louisiana, Idaho and Oregon and we serve clients nationwide.

We are a \"virtual\" company - That means that you have the opportunity to work from home, unless there is a requirement to go on-site with a client.