IT Field Engineer - Managed Service Provider

Prophet Network Integration, Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Prophet Network Integration, Inc. in Phoenix, AZ, is seeking an IT Field Engineer to be the go-to tech pro for a range of clients.

You’ll be hands-on with desktops, servers, switches, and firewalls, ensuring systems run smoothly and securely. This role offers diverse environments from small businesses to larger firms, with on-site and remote support, a company vehicle, and opportunities to grow technical and customer-service skills.

Qualifications

• Minimum 5 years in IT service roles.
• Excellent documentation and communication skills.
• Strong troubleshooting abilities and networking fundamentals.

Responsibilities

• Diagnosing and resolving technical issues for users quickly and efficiently.
• Managing service tickets from start to finish.
• Monitoring and maintaining client backups.
• Delivering remote and on-site support, with access to a company vehicle.
• Working closely with teammates to solve problems and share solutions.
• Keeping documentation up-to-date as client networks evolve.
• Staying in regular contact with your team about job status, location, and client needs.
• Participating in after-hours on-call rotations (every 5 weeks) and supporting project work.

Skills

Windows OS

Microsoft Office

Windows Server

Microsoft 365

Firewall & Security

RDS/Remote Desktop

Email Security

Active Directory

VOIP concepts

Tools

Connectwise Manage

RMM

Auvik

IT Glue

Scalepad

Connectsecure

Sophos

KnowBe4

Ubiquiti

Jamf

Duo

Printix

VMWare

HyperV

Job description

Job Description

Are you ready to be the go‑to tech pro for a wide range of clients? As an IT Field Engineer with us, you'll take on all sorts of technology challenges. You'll be hands‑on with desktops, servers, switches, and firewalls, making sure everything runs smoothly and securely. If it's IT related, you'll be there to keep things moving.

Outstanding customer service is at the heart of what we do. We strive to give every client, big or small, a positive experience that sets us apart. Our team builds trust and delivers reliable support, solving problems and making sure users get the help they need, when they need it.

This job is a great opportunity for someone who loves variety and wants to keep growing their skills. You'll get exposure to all sorts of environments, from small businesses to larger organizations with locations across multiple states. Every day brings something new, giving you the chance to build your expertise and tackle fresh challenges.

What you'll be doing:

• Diagnosing and resolving technical issues for users quickly and efficiently


• Managing service tickets from start to finish


• Monitoring and maintaining client backups


• Delivering remote and on‑site support, with access to a company vehicle


• Working closely with teammates to solve problems and share solutions


• Keeping documentation up-to-date as client networks evolve


• Staying in regular contact with your team about job status, location, and client needs


• Participating in after-hours on‑call rotations (every 5 weeks) and supporting project work

Technical Experience We’re Looking For:

• Hands‑on experience with Windows PC operating systems


• Solid understanding of Microsoft Office Suite


• Windows Server Management


• Microsoft 365 Administration


• Firewall and Security Solutions


• Windows Remote Desktop Services


• Email filtering solutions


• Security Solutions


• Active Directory and change management


• Basic VOIP concepts

Tools/Technology Used:

• Tool Stack - Connectwise Manage and RMM, Auvik, IT Glue, Scalepad, Connectsecure


• Tech Stack - Sophos, KnowBe4, Ubiquiti, Jamf, Duo, Printix, HPE Aruba, HPE Servers, VMWare, HyperV, HP & Lenovo PSG

Personal Qualities That Help You Succeed:

• Motivated to learn and grow professionally


• Take ownership of issues and find proactive solutions


• Anticipate client needs and communicate them to your team


• Thrive in a fast-paced environment and keep cool under pressure


• Bring energy and positivity to every interaction


• Adapt quickly to changes in schedule or priorities


• Communicate clearly, in person and over the phone


• Demonstrate attention to detail and strong organizational skills


• Work well both independently and as part of a team

Requirements:

• At least 5 years' experience in IT service roles


• Excellent documentation and communication skills


• Strong troubleshooting abilities and a solid grasp of networking fundamentals


• Proficiency with Microsoft Office applications

Who we are:

Our Arizona-based MSP has been delivering IT solutions since before the term "MSP" was widely recognized. With a dedicated team of 20 skilled support staff, we are committed to our clients and focused on maximizing their operational efficiency.

If you're passionate about technology, enjoy helping people, and want to grow your career in a dynamic environment, we'd love to hear from you!

Company Description

We are Managed Service Provider in the Phoenix-Metro area that has been in business since 2001. We are in several vertical markets and act as an outsourced IT department for many businesses both remote and onsite.

Company Description

We are Managed Service Provider in the Phoenix-Metro area that has been in business since 2001. We are in several vertical markets and act as an outsourced IT department for many businesses both remote and onsite.