IT Support & Network Project Technician

CompuCom; Cincinnati (OH); On-site; USD 58,139,000 - 77,538,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k)

Job summary

CompucomStaffing is seeking an IT Support & Network Project Technician to join the team onsite in Cincinnati, OH. The role emphasizes project execution, network troubleshooting, and desk-side support within a manufacturing environment.

The position requires 5–7+ years in IT support or related fields, strong documentation habits, and excellent communication skills. Onsite work, competitive wage, and comprehensive benefits are provided as part of this opportunity.

Qualifications

• Minimum 5 to 7+ years of IT support, networking, infrastructure, or technical project experience.
• Experience with ServiceNow or similar ITSM ticketing systems.
• Strong communication and organizational skills; ability to work with minimal supervision.

Responsibilities

• Execute IT projects and initiatives assigned by the IT Site Leader.
• Independently manage project tasks, timelines, and deliverables with minimal direction.
• Troubleshoot network connectivity for manufacturing devices, computers, and printers.
• Configure IP addresses, VLANs, and network adapters; use web interfaces for configuration.
• Create and maintain ITIL-compliant incidents, service requests, and change records.

Skills

IT support

Networking

Infrastructure

Technical project management

Tools

ServiceNow

ITSM

Job description

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand new opportunity for a qualified IT Support & Network Project Technician to join their team onsite in Cincinnati, OH.

Project Execution & Coordination

• Execute IT projects and initiatives assigned by the IT Site Leader
• Independently manage project tasks, timelines, and deliverables with minimal direction
• Track project progress against established deadlines and proactively identify risks, dependencies, and obstacles
• Develop and maintain documentation related to projects, procedures, and technical solutions
• Coordinate activities between local teams, centralized support organizations, vendors, and business stakeholders
• Assist with process improvement initiatives and operational efficiencies
• Manage multiple concurrent projects while maintaining support responsibilities

Networking & Infrastructure Support

• Troubleshoot wired and wireless network connectivity issues for manufacturing-related devices, computers, and printers
• Configure static IP addresses, network adapters, subnet settings, and VLAN connectivity
• Utilize web-based management interfaces to configure ports and network settings
• Assist with installation of network drops and structured cabling
• Support data room activities including switch, router, server, storage, and telecommunications cabling
• Perform cable termination, testing, validation, and troubleshooting
• Conduct device security scans and maintain compliance with IT security requirements
• Demonstrate strong security awareness and quickly integrate company security policies and standards into daily activities

Deskside & Device Support

• Perform break-fix support for PCs, laptops, monitors, printers, VoIP phones, and related hardware
• Install, image, configure, move, add, and change equipment as required
• Troubleshoot operating systems, software applications, and peripheral devices
• Support manufacturing equipment interfaces and production-related computing devices
• Assist coworkers and end users in resolving technical issues
• Support the IT Site Leader in executing established support processes and escalation procedures

IT Operations

• Create, update, and manage incidents, service requests, and change records within an ITIL-compliant ticketing system such as ServiceNow
• Analyze recurring issues and help identify root causes
• Maintain detailed and accurate technical documentation
• Coordinate with centralized support teams and vendors to drive issue resolution
• Participate in on-call support rotations and respond to urgent production-impacting incidents when required

Skills and Qualifications:

• Minimum 5 to 7+ years of IT support, networking, infrastructure, or technical project experience
• Experience supporting PCs, laptops, printers, and associated peripherals
• Working knowledge of:
• TCP/IP networking
• Static IP configuration
• Subnets and VLANs
• Network card configuration
• Wired and wireless troubleshooting
• Experience utilizing ticketing systems such as ServiceNow or similar ITSM platforms
• Excellent interpersonal and customer service skills
• Positive attitude and strong relationship-building capabilities
• High level of ownership, accountability, and initiative
• Ability to work effectively with minimal supervision
• Strong verbal and written communication skills
• Exceptional organizational and time management abilities
• Strong note-taking and documentation habits
• Ability to quickly absorb technical information and work independently
• Strong attention to detail and follow-through
• Ability to prioritize competing tasks and maintain focus on deadlines
• Demonstrated ability to plan actions and milestones that support successful project completion
• Comfortable receiving objectives and independently determining the path to completion
• Able to identify project gaps, risks, and dependencies
• Strong ability to track deliverables and drive projects forward without constant oversight
• Able to manage multiple projects while balancing operational support responsibilities
• Strong troubleshooting and analytical skills
• Ability to support onsite operations in a manufacturing environment
• Manufacturing or industrial IT support experience preferred
• Exposure to project coordination or project-based technical work preferred
• Experience preferred with:
• VoIP technologies
• Structured cabling
• Network drops
• Ethernet cable termination and testing
• Data jack termination
• Switch and router infrastructure
• Data room/server room cabling
• Manufacturing device networking

Wage Range :

The rate for this position is between $20.29 - $27.06 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.