IT Support Manager

All In Credit Union; Daleville, Northern (AL, KY); Hybrid; USD 83,000 - 125,000; Full time

Job summary

All In Credit Union in Daleville, AL, is seeking an IT Support Manager to lead a team of IT Support Specialists, oversee day-to-day operations, and ensure timely technical assistance. The role requires coordinating work, supporting hardware/software needs, and driving improvements to service delivery.

The position reports to the IT leadership and offers salary in the range of $83,300 to $125,000 annually, with opportunities to influence branch technology and user support across the organization.

Qualifications

• Three to five years of IT support experience.
• Two years of college education or equivalent training.
• Strong leadership and mentoring capabilities.
• Ability to manage escalations and communicate with users.

Responsibilities

• Lead and mentor the IT Support Specialist team and balance workloads.
• Oversee helpdesk operations, queues, escalations, and scheduling.
• Manage hardware/software setup, maintenance, and branch expansions.
• Research, purchase, maintain devices; support end users.
• Coordinate with network admins, internal teams, and vendors.
• Provide phone, in-person, and online user training.
• Drive process improvements and special projects.

Skills

IT leadership

Team mentorship

Technical support

Troubleshooting

Project coordination

Education

Two-year college

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Manager

Regular Full-Time Management Information Technology, Daleville, AL, US

Salary Range: $83,300.00 To $125,000.00 Annually

IT Support Manager

Information Technology Support Leadership Opportunity

About the Role

We are seeking an IT Support Manager to lead and mentor a team of IT Support Specialists while overseeing day-to-day technology support operations. This role is responsible for maintaining service levels, managing support queues, coordinating work assignments, supporting hardware and software needs, and ensuring staff receive timely, effective technical assistance.

What You’ll Do

• Lead, coach, and support the IT Support Specialist team, including planning and balancing daily workloads.
• Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and staff questions.
• Manage computer setup, installation, troubleshooting, upgrades, maintenance, and support for new branch expansions.
• Research, purchase, and maintain hardware, software, and mobile devices needed to meet user requirements.
• Troubleshoot and resolve technical issues involving hardware, software, networks, and office applications.
• Coordinate support activities with network administrators, system administrators, internal teams, and vendors.
• Provide phone, in-person, and online support to end users and assist with user training as needed.
• Contribute to short- and long-range departmental planning to ensure technology solutions meet the evolving needs of the Credit Union and its members.
• Drive process improvement and lead special projects as assigned.

What We’re Looking For

• Three to five years of similar or related IT support experience.
• Two years of college education, completion of a specialized trade-specific program, or equivalent extensive in-house training or apprenticeship experience.
• Strong leadership skills with the ability to guide, mentor, coordinate, and prioritize the work of a technical support team.
• Ability to troubleshoot technical issues, manage escalations, communicate clearly with users of varied technical backgrounds, and maintain effective working relationships.
• Experience operating standard office equipment, planning and managing projects, maintaining accurate records, and using relevant software applications.
• Strong organization and time-management skills, with the ability to adapt to changing priorities and apply logical, analytical problem-solving skills.
• Commitment to excellent service, teamwork, collaboration, continuous improvement, and professional courtesy when assisting members, vendors, and internal teams.
• Knowledge of Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) compliance requirements, including annual training expectations.

Why Join Us

In this role, you will have the opportunity to make a meaningful impact by supporting the people, systems, and technology that keep our organization moving forward. You will help shape the IT support experience, strengthen service delivery, and contribute to solutions that support both staff and members.