IT Support Lead

Manna Air Delivery; Tulsa (OK); On-site; USD 85,000 - 125,000; Full time

Job summary

Manna is hiring an IT Support Lead to own IT support and infrastructure for its growing U.S. operations.

Based on-site in Tulsa, OK, you will be the primary local contact for hardware, software, networks, and systems issues and work closely with the central IT Ops team in Ireland. In this player-manager role, you will also manage a small on-site IT team, set priorities, mentor staff, and coordinate contractors for site-specific work while ensuring secure, reliable operations across multiple U.S.

Qualifications

• 5+ years in IT support, systems administration, or infrastructure roles.
• Experience with Windows and macOS environments.
• Strong networking fundamentals: routing, switching, VPNs, and connectivity issues.
• Hands-on with Unifi and general hardware experience (HP, Dell).
• Familiarity with Microsoft 365 administration.
• Comfortable managing edge devices like Raspberry Pi for remote monitoring.
• Knowledge of AWS identity services (Cognito) is a strong advantage.
• Excellent communication across time zones with a remote IT team.
• Willingness to travel to other U.S. sites as operation grows.
• Senior on-site presence with ability to mentor a small team.

Responsibilities

• Own day-to-day IT support for Tulsa site, first point of contact for hardware, software, network, and systems issues.
• Lead and mentor a small on-site IT support team as U.S. headcount grows.
• Deploy and maintain standardized site infrastructure kits for new sites.
• Set up and maintain user accounts, provision hardware, and manage endpoint security.
• Diagnose network, connectivity, and cellular/site-link issues with escalation to Ireland as needed.
• Coordinate with local vendors, ISPs, and contractors on-site.
• Document site environments and recurring issues to avoid knowledge silos.
• Suggest security and resilience enhancements across U.S. sites in coordination with central IT Ops.

Skills

IT leadership

Cross-time-zone communication

Windows/macOS support

Networking fundamentals

Vendor coordination

Security & resilience awareness

Tools

Unifi

HP/Dell hardware

Microsoft 365 admin

AWS Cognito

Raspberry Pi edge devices

Job description

At Manna, we're changing how the world receives things - by taking delivery to the skies.

Our mission is simple but ambitious: to make high-speed suburban delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more directly from local stores and vendors to people's doors in just a few minutes.

We're a team that Drive with Impact, are Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we are passionate about what we do, and we're always pushing a growth mindset to be better in everything we do.

If you want to build world-changing technology with real-world impact (and have a bit of fun while doing it), you'll love it here.

Welcome to Manna - where we deliver the future.

Role Purpose

We are hiring an IT Support Lead to own IT support and infrastructure for Manna's growing U.S. operations.

Based on-site in Tulsa, Oklahoma, you'll be the primary local point of contact for hardware, software, network and systems issues. You'll work closely with Manna's central IT Ops team in Ireland, acting as the on-the-ground extension of the team and implementing IT standards locally.

Unlike a traditional queue-based support role, this position is about building strong local knowledge — understanding each site, its people, equipment and operational needs well enough to resolve issues quickly and prevent repeat problems.

As new U.S. sites come online, you'll play a key role in getting them set up consistently and reliably.

This is also a player-manager role. Alongside hands‑on technical work, you'll manage a small on‑site team as our U.S. operations grow, setting priorities, mentoring junior support staff and coordinating contractors and vendors for site‑specific work.

What You'll Be Responsible For

• Own day-to-day IT support across Manna's site in Tulsa, Oklahoma, acting as the first and primary point of contact for hardware, software, network, and systems issues
• Manage and mentor a small on-site IT support team, setting daily priorities and providing hands‑on people leadership as U.S. headcount grows
• Deploy, configure, and maintain standardized site infrastructure kits (networking gear, edge/jump-box devices, security cameras, UPS units) as new U.S. sites come online — with this role feeding back field insights to help shape them via Central IT
• Set up and maintain user accounts, provision hardware, and manage endpoint security in line with Corporate IT standards
• Diagnose and resolve network, connectivity, and cellular/site‑link issues, escalating to Corporate IT in Ireland when specialist input is needed
• Coordinate with local vendors, ISPs, and contractors on-site, and manage hands‑on troubleshooting that can't be done remotely
• Document site environments, equipment inventories, and recurring issues so knowledge doesn't sit with one person
• Surface opportunities to strengthen IT security and operational resilience across U.S. sites, working with central IT Ops to implement agreed changes
• Work cross‑functionally and across time zones with Manna's central IT Ops team in Ireland, executing the direction it sets and feeding field insights back to the IT Infrastructure leads.
• Prioritise and execute tasks independently in a high‑pressure, fast‑scaling environment with minimal day‑to‑day supervision

Requirements

• 5+ years in IT support, systems administration, or infrastructure roles, including experience working independently or leading site‑level IT
• Strong track record supporting both Windows and macOS environments
• Solid networking fundamentals — routing, switching, VPNs, and troubleshooting connectivity issues, including cellular/mobile‑data links
• Experience with Unifi (access points, switches, gateways) and general hands‑on hardware experience (HP, Dell)
• Familiarity with Microsoft 365 (Exchange Online, SharePoint, Teams) administration
• Comfortable managing edge devices (e.g. Raspberry Pi or similar) for remote monitoring and jump‑box access
• Knowledge of AWS, particularly identity/access services (e.g. Cognito), is a strong advantage
• Excellent communication skills, with the ability to work effectively across time zones with a remote parent IT team
• Willingness to travel to other U.S. sites as the operation grows
• Comfortable being the senior technical presence on‑site, with sound judgment on when to resolve locally versus elevate
• Prior experience managing or mentoring a small technical team, comfortable balancing hands‑on support work with day‑to‑day people leadership