IT Support Internship

WebFX, Inc.; Harrisburg (Dauphin County); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401k matching

Casual dress code

On-site gym

PTO

Job summary

WebFX is seeking an IT Support intern for our Harrisburg, PA campus. This in-person internship is designed for current college students or recent grads with strong academics and an interest in IT support. No prior experience is required as you will start building hands-on experience under senior mentors.

The role offers flexible hours, a casual dress code, and a workspace at our riverside campus. You will learn Windows and Mac OS support, create user accounts, and assist with software

Qualifications

• Bachelor's Degree: In progress or completed, All Majors Welcome
• GPA 3.4 or above
• Customer service experience in any industry
• Strong written and verbal communication skills
• Solid understanding of Windows and Mac OS
• Basic familiarity with business office technologies
• Classroom or part-time job-level familiarity with tech support/IT Help Desk work
• Eagerness to learn and be trained

Responsibilities

• Provide technical support for computer systems, software, and hardware
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to identify and resolve problems
• Maintain the performance of computer systems
• Install and configure new Windows and Mac workstations
• Create new accounts for incoming team-members
• Support online software configuration and answer team member questions

Skills

Customer service

Communication

Windows

Mac OS

Tech support basics

Eagerness to learn

Professionalism

Education

Bachelor's degree (in progress or completed)

GPA 3.4+

All majors welcome

Tools

Windows and Mac OS knowledge

Job description

About the Internship

WebFX is seeking an intern for our IT Support team! Our ideal candidate is either a current college student or a recent college grad, with a history of strong academics, and an interest in pursuing a career in IT Support. Classroom-level familiarity with basic IT skills is expected, but no experience is required - as an intern, you're here to start building that experience!

Internship Logistics: What to Know

• This is an in-person internship, based at our riverside campus in Harrisburg, PA

• This internship is flexible with hours and days - we will work with our interns to determine a schedule that is a mutual fit

• Interns will enjoy their own work space and tech set-up at our office, along with the ability to wear jeans/casual dress to work each day

The Qualifications: Who You Are

Education

• A Bachelor's Degree: Either in Progress or Completed

  • All Majors Welcome!

• GPA: 3.4 or above

Suggested Experience and Skills

• Customer service experience in any industry

• Strong written and verbal communication skills

• Solid understanding of Windows and Mac OS

• Basic familiarity with the latest business office technologies

• Classroom or part-time job-level familiarity with tech support or IT Help Desk-related work

• Eagerness to learn and be trained!

Qualities and Traits

• You're interested in the web, and like keeping up with new technology

• You're professional, dependable, and self-motivated

• You take pride in your work and always strive for high-quality results

• You work with urgency and enjoy getting things done

• You're proactive when it comes to solving problems

• You're a lifelong learner, and are always looking to stretch and grow your skills

• You love thinking both creatively and analytically, and love using data to make decisions

The Internship Responsibilities: What You'll Learn to Do

Under the guidance of senior-level mentors, interns in this position can expect to:

• Provide technical support for incoming queries related to computer systems, software, and hardware

• Install, modify, and repair computer hardware and software

• Run diagnostic programs to identify and resolve problems

• Maintain the performance of computer systems

• Install and configure new Windows and Mac workstations

• Create new accounts for incoming team-members

• Support online software configuration and answer team member questions

The Benefits: What You'll Get

Comprehensive Training and Hands-On Industry Experience

• World-class on-the-job training from our team of IT specialists and industry experts

• The chance to learn and practice cutting-edge IT support tools and techniques in a real-world environment at a top-ranked agency

Career Development Support and Potential for Growth

• Hands-on coaching and individualized mentorship with managers to support learning and development

• Letters of recommendation are provided

• We are always open to considering interns for potential full-time roles after graduation as well!

Compensation

• $17-$18/hour

Meet WebFX: Who We Are

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!

We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

Why Choose WebFX?

Vibrant Company Culture: We've been named the Best Place To Work in Pennsylvania 10 times

Individual and Company Growth: Merit-based promotions with a clear progression path. WebFX grew 250% over the past 3 years, and we promote almost exclusively internal

Training and Development: Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from some of the best in the business

Flexible Schedule: Start your day between 8-10 am - when you do your best work

Insurance Coverage: Health, vision, dental, and supplemental insurance with multiple plans and options to choose from, including HSA and FSA options with contribution matching

100% Company 401k Matching: Up to 4%

Work-Life Balance: Generous PTO, new parent support (and paw-ternity leave!)

Tech and Equipment: All technology & equipment provided - every FXer receives a tech set-up valued at ~$1500, plus a personal desk fund for any extra touches you want to add to your space!

Health & Wellness: 24/7 on-site gym and an employee wellness program including a free FitBit, fitness challenges, and a Headspace account

Office Perks: Complimentary coffee service by our on-site barista, tea bar, pet-friendly office spaces, casual dress code, surprise catered meals, and more

Opportunities to Give Back: On top of charitable donation matching and local volunteer opportunities, our #FXBuilds program has positively impacted over 15,000 people around the world - and every individual FXer's work directly contributes

...And So Much More! Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients

Check out our culture on social media:

Instagram

Twitter

Facebook

*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals.

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!