IT Support Internship

Advanced Behavioral Health, Inc.; Frederick (MD); On-site; USD 18,000 - 23,000; Part time

Job summary

Advanced Behavioral Health, Inc. is offering an IT Support Internship in the Frederick, MD office to support day-to-day IT operations while developing practical skills in hardware, software, networking, cybersecurity, and technical support.

The internship is on-site in Frederick with a Monday–Friday schedule totaling 20 hours per week. This role requires enrolled undergraduate students with a strong desire to learn and excellent communication and organizational skills.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding organizational, problem solving, and management skills.
• The ability to perform multiple tasks in a fast-paced environment is essential.
• Able to work at least 20 hours per week.
• Proficient in Microsoft Office suite.

Responsibilities

• Serve as the first point of contact for day-to-day technology and equipment support.
• Coordinate with our 3rd party IT partner to escalate and resolve technical issues.
• Assist with onboarding and offboarding employees, including equipment setup, account coordination, and technology provisioning.
• Install and configure computer hardware, software, printers, and other office equipment as needed.
• Coordinate IT software vendors, maintenance, and project-related activity.
• Cell phone setup, support, and asset maintenance.
• RingCentral setup, troubleshooting, and support.
• Maintain records of technology assets, user access, and directories.
• Assist with software/hardware deployments and upgrades.
• Develop and maintain IT procedures, documentation, and user guides.
• Promote proper use of technology and cybersecurity practices.
• Monitor Info Email and distributions.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Multitasking

Team-oriented

Attention to detail

Quick learner

Education

Undergraduate student

Tools

Microsoft Office

Job description

Advanced Behavioral Health, Inc. is currently offering an IT Support Internship in the Frederick, MD office location. This role will support the day-to-day IT operations while developing practical skills in hardware, software, networking, cybersecurity, and technical support.

ABHis a family centered mental health program that offers a wrap-around approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community.

Compensation:

$15/hour, W2

Schedule:

Monday – Friday, 20 hours per week

Location:

On-site - Frederick, MD

Essential Functions:

• Serve as the first point of contact for all day-to-day technology and equipment/machine support needs within all offices.
• Coordinate with our 3rd party IT partner to escal and resolve technical issues.
• Assist with onboarding and offboarding employees, including equipment setup, account coordination, and technology provisioning.
• Install and configure computer hardware, software, printers, and other office equipment, as needed.
• Technology liaison in coordinating all IT software vendors, IT maintenance and project related activity.
• ABH cell phone setup, support, and asset maintenance.
• RingCentral point of contact for employee setup, troubleshooting, and support.
• Maintain accurate records of company technology assets, assigned equipment, and user access, including employee directories and distribution lists.
• Assist with software, hardware, and technology deployments and upgrades.
• Help develop and maintain basic IT procedures, documentation, and user guides.
• Promote appropriate use of company technology and support basic cybersecurity and technology best practices.
• ABH Info Email monitoring and distributions.
• Occasional travel to sites and/or vendor location, as needed.

Qualifications:

• Currently Enrolled in an undergraduate program at an accredited college or university.
• Strong desire to learn about the information technology profession preferred.
• Excellent verbal and written communication skills.
• Outstanding organizational, problem solving, and management skills.
• The ability to perform multiple tasks in a fast-paced environment is essential.
• Able to work at least 20 hours per week.
• Ability to effectively learn and acquire new knowledge and skills.
• Ability to share knowledge and work in a strong team-oriented environment.
• Personable, able to comfortably and pleasantly deal with a variety of personalities.
• Must have meticulous attention to detail.
• Proficient in Microsoft Office suite.

ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status. This policy applies to hiring, internal promotions, training, opportunities for advancement, and terminations and applies to all ABH employees, interns, clients, and contractors.