IT Support Intern

Iaas Lc; Sioux Falls (SD); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family-like culture

Flexible schedules

Lunch gatherings and social activities

Community involvement and charity

Descripción de la vacante

Interstates is seeking a solution-minded IT Helpdesk student to support software and hardware for office-based and remote users. You will install, configure, and troubleshoot software on Windows and Mac devices and set up new hardware while following company standards.

You will contribute to onboarding, training, and basic analysis of systems, maintaining accurate documentation and supporting HIPAA privacy requirements. Join a team that values reliability, learning, and professional growth.

Formación

• Enrolled in an associate or bachelor degree in CS/IT/MIS.
• Basic IT support experience from coursework or internships.
• Strong interest in technology and hands-on learning.
• Excellent written and oral communication skills.
• Ability to work independently and in a team.

Responsabilidades

• Answer software and hardware support calls for office-based and remote users.
• Install, update, and configure software on Windows/Mac PCs and mobile devices.
• Set up and troubleshoot new hardware including desktops, laptops, printers, and peripherals.
• Deploy and maintain computers and imaging devices per company processes.
• Provide onboarding, training, and user instruction on systems.
• Maintain documentation of procedures and assets.
• Support HIPAA data privacy practices and security training as required.

Conocimientos

IT support basics

Communication

Teamwork

Analytical thinking

Self-motivated

Educación

Associate or Bachelor degree in CS/IT/MIS

Descripción del empleo

Your Role

Here's what you will be doing:

• Answer software and hardware support calls for office-based and remote users.
• Install, update, and configure software on networked and individual PCs (Windows/Mac) and mobile devices.
• Set up, install, and troubleshoot new hardware including desktops, laptops, printers, and peripherals.
• Deploy and maintain new computers and imaging devices using company standard processes.
• Research, investigate, and order approved computer products under supervision.
• Contact vendors for support and warranty service as necessary.
• Design and update spreadsheets and simple databases for internal use.
• Provide basic onboarding, training, and user instruction on common company systems.
• Participate in testing and basic analysis of computer systems, programs, and user-reported issues.
• Maintain accurate documentation of procedures, assets, or inventory.
• Support compliance with privacy practices including HIPAA and other relevant data regulations.
• Participate in HIPAA or company-led data security training as required.
• Maintain and update documentation related to PHI and other sensitive data requirements.
• Assist with security and compliance audits as requested.
• Communicate effectively and professionally with team members, end-users, and vendors.
• Demonstrate reliability, adaptability, and willingness to learn new technologies and processes.
• Exhibit a positive attitude reflective of Interstates' values and commitment to service.

About You

The company is looking for:

• Currently enrolled in an associate or bachelor's degree program in Computer Science, Information Technology, Management Information Systems, or a closely related field.
• Basic technical experience such as coursework, academic projects, or part-time employment/internships in IT support is preferred but not required.
• Strong interest in technology and troubleshooting with eagerness to learn in a hands-on environment.
• Excellent communication and teamwork skills.
• Excellent analytical, written, and oral communication skills.
• Ability to work individually and as part of a team.
• Self-motivated.

Compensation & Benefits

• Pay range of $19/hr to $21/hr, determined by experience, education, and level of responsibility.
• Family-like culture with caring co-workers treating each other like family.
• Flexible schedules supporting work-life balance.
• Lunch gatherings and social activities promoting camaraderie.
• Opportunities to support charities and community events sponsored by Interstates.