IT Support Intern

Xpansiv%20; New York (NY); On-site; USD 28,000 - 48,000; Part time

Job summary

Xpansiv is seeking an IT Support Intern in New York to join the team in a hands-on, learning-focused capacity. You will gain exposure to workplace technology, systems administration, device support, security practices, and professional communication.

The role emphasizes researching questions, collaborating with others, and delivering practical solutions while supporting employees and customers with common tech issues.

Qualifications

• Currently enrolled in an IT/CS program or recently completed in related field.
• Strong verbal and written communication skills in English.
• Curiosity, willingness to research unfamiliar questions and learn.

Responsibilities

• Provide courteous first-line support to employees and customers for common hardware, software, accounts, or connectivity issues.
• Assist with setup, configuration, deployment, and maintenance of PCs, laptops, monitors, printers, and other devices.
• Support Microsoft applications and services within IT team guidance.
• Investigate and troubleshoot issues by gathering information, testing solutions, documenting findings, and escalating when needed.
• Assist with onboarding/offboarding, including device prep, account setup, access changes, and equipment collection.
• Record support requests, actions taken, resolutions, and follow-ups in the ticketing system.
• Create/update user guides, troubleshooting notes, and IT documentation.
• Participate in basic IT asset management and security practices under supervision.
• Contribute to IT projects like workstation deployments and system updates.

Skills

IT concepts

Windows OS

Customer service

Communication

Education

Information Technology program (CS/IT)

Enrollment in IT field

Tools

Microsoft Office

Job description

Xpansiv is the leading infrastructure provider for the energy transition markets.

Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets. Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance.

From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets. We are backed by Blackstone and other leading investors.

Position Summary

The IT Support Intern will join the IT team in a hands‑on, learning‑focused role that provides exposure to the systems, practices, and services required to build and support a reliable IT ecosystem for employees and customers. Working under the guidance of experienced team members, the intern will learn about workplace technology, systems administration, device support, security practices, and structured investigation and troubleshooting. The role also offers practical experience in customer service, professional communication, and working with people who have varying levels of technical knowledge. This internship is well suited to a curious and resourceful individual who is comfortable not always knowing the answer, but is motivated to research, learn, ask thoughtful questions, and find an appropriate solution.

Job Responsibilities

• Provide courteous first‑line support to employees and, where applicable, customers experiencing common hardware, software, account, or connectivity issues.
• Assist with the setup, configuration, deployment, and maintenance of PCs, laptops, monitors, printers, and other workplace technology.
• Support Microsoft applications and services, including common productivity and collaboration tools, under the guidance of the IT team.
• Help investigate and troubleshoot technical issues by gathering information, testing potential solutions, documenting findings, and escalating issues when appropriate.
• Assist with employee onboarding and offboarding activities, including device preparation, account setup, access changes, equipment collection, and checklist completion.
• Record support requests, actions taken, resolutions, and follow‑up items accurately in the appropriate tracking or ticketing system.
• Create and update user guides, troubleshooting notes, inventory records, and other IT documentation.
• Support routine IT asset management activities, including inventory checks, equipment labelling, and tracking device assignments.
• Participate in basic systems administration, security, audit, and access‑management activities in accordance with established procedures and supervision.
• Assist with IT projects such as workstation deployments, system updates, technology rollouts, process improvements, and office or meeting‑room setup.
• Communicate clearly and patiently with users, provide timely status updates, and contribute to a positive customer‑service experience.
• Protect confidential information and follow company policies relating to acceptable use, privacy, information security, and data handling.
• Participate in team meetings, training, and knowledge‑sharing sessions, and complete other related duties as assigned.

Minimum Qualifications

• Currently enrolled in, or recently completed, a program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent practical interest or experience will also be considered.
• Good command of the English language, with clear verbal and written communication skills.
• Demonstrated curiosity, learning agility, and willingness to research unfamiliar questions rather than being discouraged by not knowing the immediate answer.
• Customer‑service mindset, with patience, professionalism, and an interest in helping people resolve technology issues.
• Basic familiarity with IT systems, Microsoft products, Windows‑based PCs, computer hardware, peripherals, or workplace technology; hands‑on experience is an asset but not required.
• Foundational problem‑solving and analytical skills, with the ability to follow troubleshooting steps and document work accurately.
• Ability to follow instructions, established procedures, and security practices while knowing when to ask questions or elevate an issue.
• Strong attention to detail, organization, reliability, and follow‑through.
• Ability to work collaboratively as part of a team while also completing assigned tasks independently.
• Commitment to handling company, employee, and customer information with discretion and confidentiality.

Compensation:

The anticipated hourly pay range for this internship is $20-$25 per hour for undergraduate students and $30-$35 per hour for graduate-level students, based on a good-faith estimate. Actual pay within these ranges may vary based on academic level, skills, and relevant experience, in accordance with applicable pay transparency laws.

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net‑zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.