IT Support II
Maravai LifeSciences Holdings, Inc.
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Benefits offered by this job
Job summary
Maravai LifeSciences is seeking an IT Support II to join our IT team in San Diego. The role provides technical support for computer systems, hardware, software, and related services to enable daily operations.
You will respond to Service Desk requests, troubleshoot issues, configure and deploy end-user devices, and maintain technology assets. You will bring a relevant degree, 3+ years of IT support, and experience with Windows, macOS, Microsoft 365, and Active Directory.
Qualifications
- Associate's or Bachelor's in Information Technology, Computer Science, or equivalent.
- CompTIA A+, Network+, Microsoft or related certifications preferred.
- 3+ years of IT support, Service Desk, or technical support experience.
Responsibilities
- Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end-user issues.
- Configure, deploy, and support end-user devices (Windows/macOS, mobile, printers).
- Maintain user accounts and system access using Active Directory and related tools.
- Support IT infrastructure activities including deployments, updates, and asset management.
- Develop and maintain technical documentation and SOPs for IT services.
- Communicate technical information clearly to technical and non-technical users.
- Identify and implement process improvements for Service Desk efficiency.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.
At Maravai, we believe that diverse perspectives are the foundation of innovation.Through an inclusive andequitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together,providingdifferentiated value to our customers, and enabling the miracles of science.For over 35 years,Maravai’sportfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since itsinception, we are now leading the way in the rapidly expanding mRNA market.
Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II . The IT Support II provides technical support for computer systems, hardware, software, and related technology services that enable daily business operations across the organization. This role responds to Service Desk requests, troubleshoots technical issues, configures and deploys end-user devices while delivering responsive customer service. The position applies technical knowledge and problem-solving skills to resolve issues, maintain technology assets, and ensure reliable technology services.
- Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues while escalating complex problems as appropriate.
- Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, peripherals and related equipment.
- Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.
- Support IT infrastructure activities, including workstation deployments, software installations, system updates and technology asset lifecycle management.
- Develop and maintain technical documentation, knowledge base articles and standard operating procedures supporting IT services.
- Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service.
- Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations.
- Perform other duties as assigned.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education, technical certifications, and experience. CompTIA A+, Network+, Microsoft, or related certifications preferred.
- 3+ years of IT support, Service Desk, or technical support experience.
- Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and common business applications.
- Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.
- Demonstrated ability to troubleshoot end user hardware, software, operating systems and network connectivity.
- Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
- Experience utilizing IT ticketing systems, knowledge management tools, and standard IT support practices.
- Experience supporting biotechnology, laboratory, manufacturing, or other regulated business environments preferred.
The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.
#LI-Onsite
- You have the potential to change,improve, and save lives around the world.
- You have the opportunity to be a partowner inMaravai through RSU grants andoptionalemployee stock purchase plans.
- Weoffer comprehensivemedical plansandHSA/FSAoptions.
- Fertility &family planningassistance.
- A variety ofadditionaloptional benefitsand insurance options, includingpet insurance.
MaravaiLifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexualorientation,and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Maravai LifeSciences’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of
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