NTIRA Service Desk Specialist, Journeyman - Secret Clearance Required

cFocus Software Incorporated; Suffolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled NTIRA Service Desk Specialist to support the US Navy in Suffolk, VA. This role requires a blend of technical expertise and strong communication skills, with responsibilities including the implementation of security measures, assessment of system vulnerabilities, and compliance with DOD policies. The ideal candidate will have significant experience in IT service desk support and hold an active Secret clearance. Join a dedicated team and make a meaningful impact in ensuring the security and integrity of vital information systems.

Qualifications

• 3 - 10+ years of IT service desk support experience.
• Active Secret clearance and DoD IAT I/II certification required.

Responsibilities

• Plan and implement security measures for computer networks.
• Respond to security breaches and maintain cybersecurity documentation.

Skills

Tier I, II, and III service desk support

Customer-facing roles

Written and oral communication skills

Active Secret clearance

Familiarity with OPSEC

Education

Associates degree in Computer Science or related field

DoD IAT I/II certification

Tools

Atlassian Jira Service Manager

Atlassian Jira

Atlassian Confluence

Job description

cFocus Software seeks a NTIRA Service Desk Specialist, Journeyman to join our program supporting the US Navy. This position is on site in Suffolk, VA. This position requires a Secret clearance.

Qualifications:

1. Active Secret clearance
2. Associates degree from an accredited college or university in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree; or a degree in a Mathematics or Engineering field.
3. 3 - 10+ years of experience providing Tier I, II, and III service desk support for an IT system.
4. Experience in providing support via telephone, email, and collaborative platforms such as Microsoft Teams.
5. Familiarity with DON operation security (OPSEC) and reporting mechanisms.
6. Demonstrated experience in customer-facing roles with strong written and oral communication skills.
7. Experience in Atlassian Jira Service Manager or similar software.
8. Experience with Atlassian Jira or similar issue and project tracking software.
9. Experience with Atlassian Confluence or similar knowledge management software.
10. Active DoD IAT I/II certification

Duties:

1. Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information.
2. Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies.
3. Ensure appropriate security controls are in place to safeguard digital files and vital electronic infrastructure.
4. Respond to computer security breaches, spillages, and viruses.
5. Maintain cyber hygiene of the systems in accordance with DOD and DON policy and the program continuous monitoring strategy.
6. Ensure the system remains in compliance with the system Authorization Decision Document (ADD) and no changes affecting the ADD are made without proper authorization.
7. Maintain cybersecurity documentation in accordance with DOD and DON policy.
8. Manage application and system configuration in required DON and DOD reporting tools.
9. Perform system audits to ensure alignment with ADD and approved baselines.