IT Support & Help Desk Specialist - Google Workspace & M365

DHL Holdings Corp; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO

401k Plan

Training & Certification

Job summary

DLH Corp is seeking an IT applications support specialist to manage user accounts, provide remote and deskside assistance, and troubleshoot issues for enterprise COTS/GOTS and custom-built apps. You will collaborate with developers, sysadmins, and business stakeholders to ensure mission operations run smoothly.

The role requires strong customer service and communication skills, ability to diagnose technical problems for non-technical users, and experience with Google Workspace, Microsoft 365,

Qualifications

• Bachelor's or Associate degree with required IT experience as specified in the ad.
• Power user of Google Workspace, Microsoft 365, and Slack.
• Experience with ServiceNow ticketing for incident and problem management.
• Strong written and verbal communication; customer-focused.

Responsibilities

• Manage staff, contractor, and external user accounts on various applications.
• Provide remote and deskside support for COTS/GOTS applications used to perform daily tasks.
• Diagnose and troubleshoot application incidents and problems escalated from the Service Desk or end-users.
• Respond to emails, direct messages, and dispatched requests for technical support.
• Collaborate with developers and administrators to elevate issues requiring functional, UI/UX, or backend modifications.
• Record and document all relevant incident information in the ITSM system.

Skills

Google Workspace

Microsoft 365

Slack

Communication skills

Public Trust clearance

Education

Bachelor's degree in Computer Science or Information Systems, business, mathematics or related field with 1 year IT experience

Associate's degree in Computer Science or Information Systems, business, mathematics or related field with 3 years IT experience

Tools

ServiceNow

Job description

DLH Corp is seeking an IT applications support specialist to manage user accounts, provide remote and deskside assistance, and troubleshoot issues for enterprise COTS/GOTS and custom-built apps. You will collaborate with developers, sysadmins, and business stakeholders to ensure mission operations run smoothly.

The role requires strong customer service and communication skills, ability to diagnose technical problems for non-technical users, and experience with Google Workspace, Microsoft 365,