IT Support Generalist (Full Time)

Agri Supply Co; Garner (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Company-paid life insurance

Retirement plan with company match

Tuition assistance

Paid time off

Job summary

Agri Supply Co in Garner, NC is seeking an IT Support Specialist to provide technical support across the organization. You will set up workstations, manage accounts, and maintain servers as part of daily operations.

The role requires an AA degree or equivalent, 2+ years of relevant experience, and strong skills with Windows and Google Workspace. Some travel to multiple locations may be needed; in-office work is expected.

Qualifications

• Associate’s degree (A.A.) or its equivalent.
• 2 or more years of experience in the field or related area.
• Strong attention to detail and sound analytical skills.
• Advanced experience with Windows software, spreadsheet capabilities and Internet knowledge.

Responsibilities

• Provide technical support for the entire organization.
• Leverage analysis techniques to understand and identify the cause of issues with networks, hardware, system configurations, software, and permissions.
• Set up, install, and configure new workstations, user profiles, and accounts.
• Assist in the maintenance and monitoring of server hardware and software, including physical and virtual servers.
• Manage user accounts, passwords, and permissions within Active Directory and Google Workspace.
• Perform routine preventative maintenance on all computer system equipment.
• Performs system support activities including system monitoring, performance tuning, backup/recovery, and system maintenance.
• Analyze data and import logs to resolve issues with integrations between systems.
• Respond to and investigate security incidents, ensuring proper documentation and resolution.
• Monitor, and maintain security solutions (e.g., endpoint protection, vulnerability scanning).
• Providing technical support and training to end-users.
• Maintaining documentation related to network, application, and integration support and configurations.

Skills

Attention to detail

Analytical skills

Windows proficiency

Spreadsheet skills

Internet knowledge

Education

Associate degree or equivalent

Tools

Windows OS

Google Workspace

Active Directory

Phone systems

Job description

Why Work for ASC?

• Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
• We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
• Paid time off, holiday pay and possible overtime opportunities
• TWO retirement plan options with company match!
• Tuition assistance program
• Referral bonuses and so much more!

Why Work for ASC?

• Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
• We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
• Paid time off, holiday pay and possible overtime opportunities
• TWO retirement plan options with company match!
• Tuition assistance program
• Referral bonuses and so much more!

Job Duties:

• Provide technical support for the entire organization.
• Leverage analysis techniques to understand and identify the cause of issues with networks, hardware,
• system configurations, software, and permissions. Apply knowledge to troubleshoot and resolve issues.
• Set up, install, and configure new workstations, user profiles, and accounts.
• Assist in the maintenance and monitoring of server hardware and software, including physical and
• virtual servers.
• Manage user accounts, passwords, and permissions within Active Directory and Google Workspace.
• Perform routine preventative maintenance on all computer system equipment.
• Performs system support activities including system monitoring, performance tuning, backup/recovery,
• and system maintenance.
• Analyze data and import logs to resolve issues with integrations between systems.
• Actively participate in upgrades, patches, and other remediation steps to address vulnerabilities in
• regards to cyber security.
• Respond to and investigate security incidents, ensuring proper documentation and resolution.
• Monitor, and maintain security solutions (e.g.,endpoint protection, vulnerability scanning)
• Troubleshooting technical issues and ensuring the stability of applications.
• Providing technical support and training to end-users.
• Maintaining documentation related to network, application, and integration support and configurations.
• Updates and organizes system inventory and technology assets.
• Set up and support audio/visual needs and video conferences.
• Orders IT supplies to acquire or replenish inventory or fulfill repair requests.
• Any and all other duties assigned by management

Qualifications for the position:

• Associate’s degree (A.A.) or its equivalent
• 2 or more years of experience in the field or in a related area.
• Strong attention to detail and sound analytical skills
• Advanced experience with personal computers that includes Windows software, spreadsheet
• capabilities and Internet knowledge.

Preferred Skills:

• Understanding of technology needs in a retail environment
• Familiarity and knowledge of google workspace
• Experience troubleshooting phone systems and call flows
• Experience with system integrations, data transforms, and troubleshooting import failures.

Additional Notes:

• Must be able to travel to all company locations (NC, SC, VA, GA) as needed.
• Most work is completed during regular business hours. Occasionally, work must be completed during
• non-business hours of the night or on weekends.
• Role is designated as in-office.

Notices:

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; precarious places; fumes or airborne particles; and toxic or caustic chemicals. The noise level in the work environment can get loud at times.Reasonable accommodations may be explored to enable individuals with disabilities to perform the essential functions. EEO Employer