IT Support Field Technician - Decommissioning Project

Fortis Hayes; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology service provider in Durham, NC, is seeking an IT Support Field Technician to support a global project for decommissioning data center hardware. The ideal candidate will execute the physical decommissioning and ensure adherence to security policies while managing assets. The position emphasizes experience with major hardware vendors and requires excellent organizational skills. A CompTIA A+ certification is preferred.

Qualifications

• Proven experience as an IT Support Technician or similar hands-on role.
• Familiarity with major hardware vendors like HP, Dell, and Cisco.
• Excellent documentation and organizational skills.

Responsibilities

• Execute the physical decommissioning of IT assets.
• Accurately update asset inventories using tracking systems.
• Coordinate with a Project Manager to report progress.

Skills

Experience as an IT Support Technician

Experience with hardware decommissioning

Hardware knowledge (HP, Dell, Cisco)

Excellent organizational skills

Ability to follow instructions accurately

Physical capability to lift heavy equipment

Education

CompTIA A+ or equivalent certification

Job description

IT Support Field Technician - Decommissioning Project

Job Openings IT Support Field Technician - Decommissioning Project

About the job IT Support Field Technician - Decommissioning Project

Job Summary:

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment.

Key Responsibilities:

Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites.

Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport.

Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment.

Adhere strictly to all client security policies and data destruction protocols.

Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues.

Ensure all work is performed in accordance with health and safety standards.

Required Qualifications & Skills:

Proven experience as an IT Support Technician, Field Technician, or similar hands-on role.

Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance.

Familiarity with hardware from major vendors like HP, Dell, and Cisco.

Ability to methodically follow instructions and checklists with a high degree of accuracy.

Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).

Excellent organizational and documentation skills.

Preferred Qualifications:

CompTIA A+ or equivalent certification.

Prior experience with IT Asset Disposition (ITAD) or data center migration projects.

Awareness of data security standards (e.g., NIST 800-88).