IT Support (Evansville)

Ivy Tech Community College of Indiana; Evansville (IN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health & Wellness

Multiple medical plan options with HSA

Dental plan with orthodontia

Vision plan

Employee Assistance Program

Wellness Rewards

Flexible Spending Accounts

Retirement contribution

Life insurance

Disability benefits

Education Benefits

Tuition assistance

Paid professional development

Paid time off

Flexible work arrangements

Paid parental leave

Public Service Loan Forgiveness

Job summary

Ivy Tech Community College of Indiana is seeking an IT Support specialist in Evansville, IN. The role supports daily IT operations across campus classrooms and staff workstations, assisting faculty, staff, and students with hardware, software, and instructional equipment.

The position emphasizes timely resolution within SLA, strong customer service, and collaboration with IT teams. Typical business hours apply, with potential peak-time adjustments.

Qualifications

• Must possess good customer service
• Must possess good written and oral communication skills
• Must be proficient with current hardware and software technology
• Must be able to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data
• Must be dependable with ability to stay calm in stressful situations

Responsibilities

• Provide technical and user support and guidance in a positive and cooperative manner
• Process IT Helpdesk cases/incidents to ensure timely resolution within SLA and escalate as needed
• Provide end‑user support for desktops, printers, document cameras, scanners, projectors, network, wireless, VoIP
• Utilize phone or face to face communication as needed to process IT Helpdesk cases/incidents and maintain high customer service
• Under the IT Director, develop troubleshooting guides and guidelines for resolving problems
• Assist IT System Administrator or IT Network Administrator as assigned
• Participate in IT Support related projects as assigned
• Follow equipment cleaning and maintenance schedules to reduce downtime
• Offer input to IT Director on ways to improve operational efficiency and skills
• Participate in statewide teams as needed
• Share responsibility for security of lab equipment and data
• Identify network security vulnerabilities
• Assist in moving equipment as assigned
• The above list is not exhaustive; other duties may be assigned

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION

Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment. The position may also perform limited network and server‑related support for requests or projects as needed in cooperation with the IT System Administrator and/or IT Network Administrator. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.

MAJOR RESPONSIBILITIES

• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
• Process IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within cases/incidents is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
• Process IT Helpdesk cases/incidents to provide end‑user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Utilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk cases/incidents in order to maintain excellent customer service.
• Under the direction of the IT Director, develop troubleshooting guides and guidelines for resolving problems that will benefit others.
• Provide assistance to the IT System Administrator or IT Network Administrator as assigned by the IT Director.
• Participate in additional IT Support related projects as assigned by the IT Director.
• Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
• Provide input to IT Director on ways to improve operational efficiency, personal technical skills, and customer service skills of department.
• Participate in one or more statewide teams as needed.
• Share responsibility of physical and data security for lab equipment and software.
• Help identify network security vulnerabilities.
• Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

SUPERVISION RECEIVED

IT Director

SALARY RANGE

$18.00 - $19.25 per hour

WORK HOURS

Typical business work hours, may be adjusted during peak times.

REQUIRED

• Must possess good customer service and organizational skills
• Must possess good written and oral communication skills and be able to provide service over the phone, through email, or in person
• Must be proficient with current hardware and software technology
• Must be able to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all computers, equipment, and data in the environment for the purpose of support
• Must be dependable with ability to stay calm in stressful situations

Ivy Tech is committed to supporting the well‑being, growth, and financial security of our full‑time faculty and staff.

OUR COMPREHENSIVE BENEFITS PACKAGE

• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits. Note: Employees who re‑hire with the College within 180 days of leaving a full‑time position with the College may be eligible for additional benefits depending on their bridged seniority date.

ACADEMIC & EQUAL OPPORTUNITY STATEMENTS

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or the US Department of Education Office of Civil Rights.

OUR CULTURE

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life‑changing achievements. As Indiana’s only full‑fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations.

Competitive benefits and professional development programs

The most advanced technologies in our classrooms and training facilities

Collaborative and innovative culture with a focus on creativity and employee belonging

Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace