IT Support Engineer W/ Google Workspace, JIRA, Okta

Lensa; Phoenix (AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading IT service provider is seeking an IT Support Engineer to support their Google Workspace environment and other tools like JIRA and Okta. This hybrid role involves troubleshooting and direct support for end-users, ensuring optimal performance of IT systems. The ideal candidate will have a strong educational background in Information Systems and a minimum of three years of helpdesk experience. With a focus on quality and user satisfaction, the role also includes participating in team initiatives to improve technology standards.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Qualifications

• Minimum 3 years of helpdesk related experience.
• Experience supporting Google Workspace environment.
• Excellent attention to detail through written and verbal communication skills.

Responsibilities

• Provide support for IT departments and end users.
• Diagnose hardware/software issues and troubleshoot IT equipment.
• Participate in IT team initiatives and collaborate on projects.

Skills

Troubleshooting

Communication

Attention to Detail

Problem Solving

Education

Associate’s or Bachelor’s degree in Information Systems

Tools

Google Workspace

JIRA

Okta

Cisco WebEx

Job description

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IT Support Engineer W/ Google Workspace, JIRA, Okta, Cisco Webex

Looking for a IT Support Engineer with solid experience working/supporting a Google Workspace environment, who also has experience supporting Okta and Atlassian tools such as Jira.

• REMOTE role with potential travel to locations across the US
  
  

MUST HAVE / Required Qualifications

• Experience Supporting Google Workspace
• Working and troubleshooting Okta
• Atlassian Suite such as JIRA and Confluence
• Experience with Cisco WebEx. Experience implementing/engineering Cisco AV / VOIP products into a companies environment
  
  

Job Description

The IT specialist provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly. This includes processes such as system administration, computer setup/configuration, diagnosing computer issues (hardware/software), installing and upgrading systems (hardware/software), and troubleshooting IT equipment and software. The role works closely within the IT Team on all projects, software/process deployments, and new enterprise system implementations

Job Responsibilities

• Tier 1/2 area, account provisions, triaging, triaging hardware that is deployed, triaging redeployed, fixing broken equipment, if
  
  

network is down at site—can someone assess servers.

• Quality, patient safety, and privacy are top priorities, made evident by your comprehensive and measurable support tactics
• Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk
  
  

best practices

• Key driver for navigating issues to their respective solutions or support teams
• Coach our team members through remote support with issue ticketing, virtual/phone, and chat channels.
• Ensures highest quality execution of our IT and Security compliance focused procedures
• Coordinate the creation and maintenance of our support knowledge, delivering self serve solutions aimed to increase our tech efficacy across the enterprise
• Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures.
• Actively participates in IT team initiatives, collaborating with team members implementing and supporting Customers Technology standards, policies, and procedures.
• Proactive in finding/solving problems before they negatively affect your users, and ultimately Crossover members.
• Performs other duties as assigned or requested.
  
  

Qualifications

• Associate’s or Bachelor’s degree in Information Systems, Communication, Education, or related field.
• Minimum 3 years of helpdesk related experience
• General familiarity with:
  
  

○ Desktop (ChromeOS, macOS, Windows, etc.) and mobile (iOS, Android) operating systems

○ Online productivity tools (Google Apps, Adobe, Atlassian, Microsoft, Customer support and notation tools, etc.)

○ Network configuration, triaging ISP performance, coordinating remote diagnosis of outages

• Exhibits excellent attention to detail through written and verbal communication skills with the ability to comfortably work in time critical/high-pressure
  
  

situations and environments

• Demonstrated background in computer operations and extensive troubleshooting of IT functions
• Able to work independently, but in collaboration with a larger team
  
  

Preferred Qualifications

• Experience working in a clinical setting and/or with Healthcare Information Technology
• Experiencing administering systems:
  
  

○ Atlassian, Jira Service Management, Confluence

○ Google Workspace

○ Okta

○ Workspace One, Kandji

Pay and Benefits

The pay range for this position is $35.00 - $52.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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