IT Support Engineer – Tier 2 / Systems & Network Support - Direct Hire

TES Staffing; City of Albany (NY); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Life insurance

Flexible Spending Account

Employee Assistance Program

Employee referral program

Job summary

TES Staffing is partnering with an established Capital Region technology services company in Albany to hire an IT Support Engineer who enjoys solving problems, working with a variety of technologies, and helping people get back to work when technology gets in the way. This role goes beyond password resets, supporting Microsoft 365, Windows, servers, networking, virtualization, and security.

You’ll troubleshoot Tier 2 issues, document solutions, and occasionally visit local customer sites in the

Qualifications

• 3+ years of hands-on IT support experience.
• Strong troubleshooting across Windows, networking, and cloud services.
• Ability to explain technical issues clearly to customers.

Responsibilities

• Troubleshoot Windows desktop and server issues.
• Diagnose network, connectivity, firewall, switch, and wireless problems.
• Support Microsoft 365 and other cloud applications.
• Work within virtualized server environments.
• Troubleshoot backup and recovery issues.
• Document troubleshooting steps and solutions.
• Collaborate with other engineers on complex issues.
• Occasionally provide onsite support in Albany/Capital Region.

Skills

Windows 10/11

Windows Server

Microsoft 365

Active Directory

Networking TCP/IP

Firewalls & switches

VMware/Virtualization

RMM tools

Backup & DR

Endpoint security

Google Workspace

Printers & peripherals

Tools

VMware

RMM tools

Microsoft 365 Admin Center

Active Directory Admin

Job description

• Albany, New York
• Information Technology

Location: Albany, NY / Capital Region
Schedule: Full-Time
Pay: $25–$35/hour ($52,000–$72,800 annually)
Work Environment: Primarily office-based with occasional travel to local customer sites

TES Staffing is partnering with an established, growing technology services company in the Albany area to hire an IT Support Engineer who enjoys solving problems, working with a variety of technologies, and helping people get back to work when technology gets in the way.

This is not just a password-reset help desk role.

You’ll work across multiple customer environments, troubleshooting everything from Microsoft 365 and Windows issues to servers, virtualization, networking, firewalls, backups, and wireless infrastructure.

If you’re the person people turn to when the easy fixes haven’t worked, and you like figuring out why something isn’t working, this could be a great next step.

Why You'll Want This Job

You'll join an established Capital Region technology company with more than 30 years in the industry and a team that takes technical expertise and customer service seriously.

This is a strong opportunity for someone who wants to:

Work with a wide variety of technology instead of supporting the same environment every day

Build deeper experience with servers, networking, virtualization, cloud technology, cybersecurity, and Microsoft 365

Troubleshoot challenging Tier 2 issues instead of spending all day on basic help desk requests

Learn from experienced engineers and continue developing your technical skills

Work for a company that invests in professional development and continuing education

Have real ownership of problems from troubleshooting through resolution

Build a career in IT with exposure to multiple industries, environments, and technologies

What You'll Do

As an IT Support Engineer, you’ll be a key technical resource for customers throughout the Capital Region.

You’ll handle escalated support requests, troubleshoot more complex technical issues, perform system maintenance and upgrades, and help keep customer environments running reliably.

On a typical day, you may:

Troubleshoot Windows desktop and server issues

Diagnose network, connectivity, firewall, switch, and wireless problems

Support Microsoft 365 and other cloud applications

Work within virtualized server environments

Troubleshoot backup and recovery issues

Perform system maintenance, updates, patches, and upgrades

Use remote monitoring and management tools to identify and resolve issues

Document your troubleshooting and solutions clearly

Collaborate with other engineers when an issue requires additional expertise

Identify recurring problems and help eliminate them instead of simply fixing the same issue again

Occasionally provide onsite support at customer locations in the Albany/Capital Region area

What We're Looking For

We’re less interested in whether you check every single box and more interested in whether you have a strong technical foundation, know how to troubleshoot, and genuinely enjoy helping customers.

You’ll likely be successful here if you have 3+ years of hands-on IT support experience and are comfortable with several of the following:

Windows 10/11 and Windows Server

Microsoft 365

Active Directory

TCP/IP networking

Firewalls, switches, and wireless networking

VMware or other virtualization platforms

Remote Monitoring & Management (RMM) tools

Backup and disaster recovery solutions

Endpoint security / antivirus tools

Google Workspace

Troubleshooting desktops, laptops, printers, applications, and peripherals

MSP experience is a plus, but not required.

The Person We're Looking For

Technical skills matter, but so does how you work with people.

We’re looking for someone who:

Can explain technical problems without drowning people in jargon

Takes ownership instead of passing problems along

Communicates with customers proactively

Keeps organized, detailed ticket notes

Knows when to keep digging and when to ask another engineer for help

Can manage multiple priorities without losing track of the details

Enjoys solving problems and learning new technology

Wants to be part of a team that takes pride in doing excellent work

Most importantly, you understand that great IT support is as much about the customer experience as it is about the technical fix.

What You'll Get

$25–$35/hour, based on experience

Health insurance

Vision insurance

Paid time off

Life insurance

Flexible Spending Account

Employee Assistance Program

Employee referral program

A Few Logistics

This is a full-time position supporting customers throughout the Albany/Capital Region area. You’ll occasionally travel to customer locations, so a valid driver's license and reliable ability to travel locally are required.

We’re looking for someone who is already located in, or within a reasonable commuting distance of, the Albany, NY area.