IT Support Engineer I: Rapid, Friendly Tech Help

Mascoma Bank; Hartford (VT); On-site; USD 33,000 - 36,000; Full time

Job summary

Mascoma Bank is seeking a talented IT support specialist to provide first-line technical assistance to employees. You will troubleshoot hardware, software, and account issues via phone, email, chat, or tickets, and escalate when needed.

The role includes occasional after-hours/on-call support and on-site setup for new hires. Ideal candidates bring a high school diploma (associate IT preferred), experience with Windows, Office 365, Active Directory, Salesforce, and a focus on customer service and

Qualifications

• Minimum high school diploma; associate degree in IT preferred.
• Microsoft Windows, Microsoft Office 365, Active Directory familiarity is required.
• Technical certifications such as A+ are a plus.
• Experience in help desk, technical support, customer service, or similar roles.

Responsibilities

• Provide first-line technical support to employees via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, and system issues to restore work quickly.
• Maintain clear records of issues and resolutions for SLA adherence.
• Set up and configure computers and equipment for new hires and existing staff.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma / Associate IT

Tools

Windows

Office 365

Active Directory

Salesforce

Job description

Mascoma Bank is seeking a talented IT support specialist to provide first-line technical assistance to employees. You will troubleshoot hardware, software, and account issues via phone, email, chat, or tickets, and escalate when needed.

The role includes occasional after-hours/on-call support and on-site setup for new hires. Ideal candidates bring a high school diploma (associate IT preferred), experience with Windows, Office 365, Active Directory, Salesforce, and a focus on customer service and