IT Support Engineer I, Ops Tech Solutions (OTS) (Fulfillment & Operations)

Amazon; Budd Lake (NJ); On-site; USD 34,440 - 56,481; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Paid parental leave

Casual dress code

Job summary

Amazon IT Support Engineer I, Ops Tech Solutions, Budd Lake, NJ, is responsible for implementing technical solutions and providing high-quality support for hardware, OS, and enterprise software across sites in a defined geographical area.

You will troubleshoot, manage local IT projects, and work to keep infrastructure available during production hours while collaborating with management and staff to improve IT solutions.

Qualifications

• High school or equivalent diploma.
• 2+ years of professional IT experience.
• Bachelor's degree or equivalent, or experience in one or more IT fields including networking, Linux and Windows administration.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years networking experience (DNS, DHCP, SSL, OSI model, TCP/IP).
• 2+ years PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Driver's license required.

Responsibilities

• Network engineering and troubleshooting across varied software/hardware environments.
• Ensure infrastructure networking and computing systems stay available during production hours.
• Provide analytical and technical assistance for IT solutions.
• Manage local technical projects.
• Create and maintain policies and processes.
• Identify root causes of operational issues and inefficiencies.
• Move up to 49lbs and stand/walk up to 12 hours.
• Support customers from multiple buildings and remote locations.
• Travel within local/regional area to support customers.

Skills

Networking

DNS/DHCP

TCP/IP

Linux

Windows Admin

Cisco configs

Education

Bachelor's degree or equivalent

2+ years IT related field experience

Tools

Cisco CCNA

CompTIA A+

Job description

IT Support Engineer I, Ops Tech Solutions (OTS)

Job ID: 10382689 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high‑quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key Job Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root‑causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• High school or equivalent diploma
• 2+ years of professional experience
• Bachelor's degree or equivalent, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• 2+ years of troubleshooting in a multi‑user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Can provide valid Drivers License

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating technical concepts to a non‑technical audience
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in oral and written communication in English
• Proven ability to work successfully with limited supervision

Salary and Benefits

USA, NJ, BUDD LAKE - 25.00 - 41.00 USD hourly

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. We have a casual dress code at each of our locations (jeans, t-shirts, safety shoes, and sometimes a neon safety vest will be your daily outfit).

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how‑we‑hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.