IT Support Engineer I, Ops Tech Solutions (OTS) (Fulfillment & Operations)

Amazon; Memphis (TN); On-site; USD 34,440 - 56,481; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Ops Tech Solutions is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for hardware, OS, and enterprise software across sites in a defined geographic area.

You will troubleshoot straightforward problems, manage local technical projects, and collaborate with management to improve IT solutions, with travel within local/regional area and shifts up to 12 hours.

Qualifications

• High school diploma or equivalent required.
• 2+ years of professional IT experience.
• 2+ years in multi-user high availability environments.
• 2+ years networking experience (DNS, DHCP, TCP/IP).
• 2+ years PC repair and deployment experience.
• 1+ years IT service delivery experience.
• Valid driver's license required.

Responsibilities

• Network engineering, data cabling, and systems administration across varied software and hardware.
• Ensure infrastructure remains available during production hours.
• Provide analytical and technical support for IT solutions.
• Manage local technical projects.
• Maintain or create IT policies and processes.
• Identify root causes of operational issues.
• Travel within local/ regional area to support customers.

Skills

Cisco networking

Linux

Windows

Networking fundamentals (DNS/DHCP/TCP‑

Education

High school diploma or equivalent

Bachelor's degree in Computer Science or related field

Tools

AWS

Data center operations

Job description

IT Support Engineer I, Ops Tech Solutions (OTS)

Job ID: 10387457 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high‑quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key Job Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• High school or equivalent diploma
• 2+ years of professional experience
• 2+ years of troubleshooting in a multi‑user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Fluent in Cisco/networking and either Linux and/or Microsoft
• Possess and maintain a current, valid Driver License

Preferred Qualifications

• Bachelor's degree in Computer Science or related technical field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in oral and written communication
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision

Compensation & Benefits

Base salary: $25.00 – $41.00 USD hourly (USA, TN, Memphis). Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits.

Equal Opportunity Employer

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.