IT Support Engineer (Hybrid)

appfire; Town of Poland (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equity

Paid time off

Training and personal development

Private Healthcare

MyBenefit Platform

Home Office Allowance

Lunch Card

Volunteering

Job summary

Appfire is seeking an IT Support Engineer for a hybrid work model based in Poland. In this role, you will join a skilled team to provide support across a variety of technologies, managing both laptops and corporate applications while ensuring operational efficiency.

The ideal candidate should possess over 3 years of experience in L1/L2 support, hands-on laptop support skills for both Mac and Windows systems, and a fundamental understanding of Linux administration.

Qualifications

• 3+ years' experience in L1/L2 support.
• 2+ years' experience in laptop support.
• Good written and oral communication skills.

Responsibilities

• Provide L2 support for internal applications.
• Manage employee onboardings and laptop setups.
• Maintain Office Network infrastructure.

Skills

L1/L2 support via a ticketing system

Laptop support (Macintosh & Windows OS)

Linux system administration

Network administration

Application support (Google Workspace, Slack, Zoom)

Communication skills in English

Job description

IT Support Engineer (Hybrid)

Poland

Hybrid

Full Time

Job Purpose and Overview

We are looking for a full-time IT Support Engineer. You will work with a team of highly skilled engineers to manage laptop support, infrastructure, and many corporate applications as part of our IT operations team. In this role, you will deal with support activities on multiple operating systems and a variety of technologies, including the administration of device management tools as well as security & network devices. You will work with team members across the globe and provide key on‑site services in our Warsaw office.

You will be part of a corporate IT Support team that provides a wide variety of services to our employees, allowing you ample opportunity to gain valuable insight into the company as a whole, broaden your skills, and grow your career.

What You'll Accomplish

• Provide occasional L2 ticket‑based support for employees seeking access, reporting problems, etc. on internal server‑based and cloud‑based applications, ensuring they are resolved per published SLAs and escalated to L3 support resources if needed.
• Manage employee onboardings, laptops for their up‑to‑date OS, MDM, hard disk encryption & antivirus installations, and troubleshooting issues.
• Maintain Office Network infrastructure (wifi, access points & chromecasts) and coordinate with ISP teams for resolutions.
• Monitor applications and systems with the help of alerts and other monitoring tools to ensure overall health.
• Monitor scheduled jobs to ensure they run successfully and on time.
• Maintain the configurations on routers, firewalls, network switches, and IP telephony.
• Provide resolutions on the issues relating to Office IT infrastructure and maintain them.
• Ensure domain registrations, SSL certificates, and product licensing is up‑to‑date for all systems.
• Perform installations, configurations, upgrades, migrations, and consolidations of applications.
• Develop a solid knowledge of the systems and applications managed by our team, as well as its best practices to implement from time to time.
• Use, write, and maintain KB articles for documentation.

About You

Required

• 3+ years’ experience providing L1/L2 support via a ticketing system.
• 2+ years’ hands‑on experience in laptop support, preferably both on Macintosh & Windows OS.
• 1+ years’ hands‑on experience as a Linux system administrator, including a basic understanding of the Linux file system, DNS, and SSL.
• 1+ years’ hands‑on experience in Network administration.
• 1+ years’ hands‑on experience in providing application support on applications such as Google Workspace, Slack, and Zoom.
• Good written and oral communication skills in English, including spelling and grammar.
• Good ability to work within a mature support process.

Preferable

• Experience in shell scripting, Python, or command line (CLI) tools.
• Experience with Atlassian products is an advantage.
• Experience in Public Cloud Technologies – AWS, GCP, Azure etc.
• Knowledge in Database & related operations is an advantage.
• Experience in containerisation or virtualisation technologies such as Docker or VMware is an advantage.

Location

Poland

Benefits for candidates

• Equity Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth.
• Paid time off 26 paid vacation days annually, regardless of tenure. 12 Wellness Days – one fully paid day off each month to recharge, available on an ad‑hoc basis (not carried over month‑to‑month). 24 hours of paid volunteer time to engage in meaningful activities outside of work.
• Training and personal development Grow with Appfire University – our custom, on‑demand learning platform designed to support your continuous development.
• Private Healthcare Fully covered Luxmed private healthcare plan. You can extend coverage to your partner or opt for additional upgrades tailored to your needs. Life insurance provided by UNUM and fully paid by Appfire.
• MyBenefit Platform 150 PLN per month to spend on a Multisport card or on a variety of experiences such as shopping, restaurants, and entertainment.
• Home Office Allowance 200 PLN net per month added to your salary to support your electricity and internet costs while working remotely.
• Lunch Card 300 PLN monthly for groceries or dining out, available via a virtual pre‑paid Pluxee card (Google Pay or Apple Wallet).
• Volunteering Every employee receives 3 fully paid days each year to participate in our Corporate Social Responsibility (CSR) program supporting local communities.

Equal Employer Opportunity (EEO)

Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.