IT Support Engineer-EUC 2

AVASO Technology Solutions; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Job summary

AVASO Technology Solutions in Houston is seeking an experienced IT Support specialist to join the Site Technology Servicing team. You will be the onsite point of contact for IT, supporting end-user devices, office software, networks, and servers.

The role requires strong Windows skills, experience with Active Directory, Office 365, SharePoint, and ServiceNow, with a focus on SLAs, CSAT, and efficient incident resolution.

Qualifications

• 5+ years of IT support experience in a corporate enterprise environment.
• Strong knowledge of Microsoft Windows operating systems and remote access.
• Experience with ServiceNow or similar ticketing system.
• Proficiency with Active Directory and Microsoft server technologies (Office 365, SharePoint, DHCP, DNS).
• Onsite IT support in a plant environment and ability to prioritize based on SLA and user impact.

Responsibilities

• Provide onsite IT support as the point of contact for the site.
• Troubleshoot end-user devices (desktops, laptops) and office IT issues.
• Install and support software on end-user systems and servers.
• Onboard new users and offboard departing users, including asset management.
• Coordinate with external vendors when needed for support.
• Manage tickets via ServiceNow or similar system.
• Provide guidance to Site Tech and lead project support efforts.

Skills

Windows 7/10

ServiceNow

Active Directory

Office 365

SharePoint

DHCP

DNS

Tools

ServiceNow

Job description

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Key Duties/ Responsibilities:

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

Desired Skills & Experience:

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and Experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA’s and user impact

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.