IT Support Engineer | Corporate Technology

Red Ventures; Charlotte (NC); Hybrid; CAD 50,000 - 63,000; Full time

Benefits offered by this job

Health Insurance Coverage (medical,-dl

Life Insurance

Short and Long-Term Disability

Flexible Spending Accounts

Holiday Pay

401(k) with match

Employee Assistance Program

Parental Bonding Benefit

Flexible PTO

Job summary

Red Ventures seeks an IT Support Engineer to back-end enterprise applications and IT operations. The role is hybrid, split between our Charlotte-based HQ and remote work, with responsibilities spanning troubleshooting, IAM, device management, asset lifecycle, and documentation.

You will contribute to AI Service Agent improvements and mentor teammates to elevate team outcomes. The ideal candidate brings strong troubleshooting skills across Windows/macOS/iOS/Android, proficiency with

Qualifications

• Advanced understanding of IT infrastructure and enterprise systems; able to troubleshoot independently.
• Experience with enterprise device management tools and Windows/macOS/iOS/Android configuration/troubleshooting.
• Familiarity with IAM concepts (SSO, MFA) and networking fundamentals (DNS, VPN).

Responsibilities

• Provide support and configuration assistance for enterprise applications and environments across IT Operations.
• Troubleshoot and resolve complex problems with minimal supervision; respond to monitoring alerts.
• Support IAM provisioning/deprovisioning, access reviews across platforms, DNS, VPN, and collaboration tooling.
• Assist with asset management, device tracking, lifecycle, and shipping/receiving.
• Maintain internal documentation, SOPs, and Knowledge Base articles.
• Analyze recurring tickets to identify gaps and develop scalable solutions; pursue automation opportunities.
• Collaborate on cross-functional IT projects; mentor teammates to support skill development.

Skills

IT troubleshooting

Cross-functional collaboration

Windows troubleshooting

macOS troubleshooting

iOS/Android support

Okta/Intune/Kandji

VPN/DNS connectivity

Microsoft 365/Teams/Zoom

Documentation and SOPs

AI tooling for support

Tools

Okta

Intune

Kandji/Iru

Microsoft 365

Teams

Zoom

Job description

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

Curious how Shared Services fits into Red Ventures?

We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.

What You’ll Do:

• Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations
• Troubleshoot and resolve complex technical problems with minimal supervision, including responding to monitoring alerts and taking appropriate action
• Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations)
• Assist with asset management, including device tracking, hardware lifecycle, inventory accuracy, and shipping/receiving of equipment as needed
• Maintain internal documentation, SOPs, and Knowledge Base articles that turn resolved issues into reusable solutions for the team and end users
• Analyze recurring tickets and incidents to identify workflow gaps and develop scalable solutions, including automation opportunities, that reduce repetitive work
• Contribute to the training and continuous improvement of our AI Service Agent (Freddy), including reviewing AI-generated responses for accuracy
• Collaborate on cross-functional IT projects, own assigned tasks and projects from start to finish, and mentor teammates to support skill development and team success

What We’re Looking For:

• Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently
• Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills
• Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting)
• Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes
• Strong documentation and knowledge-sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem-solving
• Effective communicator across technical and non-technical audiences, comfortable in high-pressure situations and visible business initiatives
• Self-starter who manages multiple priorities, takes ownership, acts with urgency, and aligns work with business goals
• Demonstrates professional maturity and a team-oriented mindset, with an interest in mentoring others and contributing to team growth
• Willingness to participate in an on-call shift rotation as part of regular support coverage

Compensation:

Total Cash Compensation Range: $26.44/hr - $33.00/hr

Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [e-mail].

If you are based in California, we encourage you to read this important information for California residents linked here.