IT Support Engineer | Corporate Technology

Red Ventures; Charlotte (NC); Hybrid; USD 35,817 - 45,460; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Flexible spending accounts

Holiday pay

401(k) with match

Employee assistance program

Flexible PTO

Job summary

Red Ventures in Charlotte, NC is seeking an IT Support Engineer to support end users and IT operations for enterprise applications and environments. The role combines onsite days at the South Charlotte headquarters (Tue–Thu) with remote work on Mondays and Fridays.

You will troubleshoot complex problems, manage identity and access with Okta, support device management across Windows, macOS, iOS, Android, and contribute to documentation, knowledge bases, and continuous improvement initiatives.

Qualifications

• Experience supporting enterprise applications and environments.
• Strong troubleshooting skills for complex problems with minimal supervision.
• Comfort with on-call shift rotation and cross-functional IT projects.

Responsibilities

• Provide support and configuration for enterprise applications, systems, and IT Operations
• Troubleshoot and resolve complex technical problems with minimal supervision
• Support identity and access management (Okta) and network troubleshooting (DNS, VPN)
• Assist with asset management including device tracking and inventory accuracy
• Maintain internal documentation and knowledge base articles
• Analyze recurring tickets to identify workflow gaps and automate improvements
• Contribute to training and improvement of AI Service Agent (Freddy)
• Collaborate on IT projects and mentor teammates

Skills

IT infrastructure

Troubleshooting

Remote support

Documentation

Communication

On-call support

Tools

Okta

Intune

Kandji/Iru

Microsoft 365

Teams

Zoom

Job description

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high‑pressure business initiatives.

What You’ll Do

• Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations
• Troubleshoot and resolve complex technical problems with minimal supervision, including responding to monitoring alerts and taking appropriate action
• Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations)
• Assist with asset management, including device tracking, hardware lifecycle, inventory accuracy, and shipping/receiving of equipment as needed
• Maintain internal documentation, SOPs, and Knowledge Base articles that turn resolved issues into reusable solutions for the team and end users
• Analyze recurring tickets and incidents to identify workflow gaps and develop scalable solutions, including automation opportunities, that reduce repetitive work
• Contribute to the training and continuous improvement of our AI Service Agent (Freddy), including reviewing AI-generated responses for accuracy
• Collaborate on cross‑functional IT projects, own assigned tasks and projects from start to finish, and mentor teammates to support skill development and team success

What We’re Looking For

• Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently
• Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills
• Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting)
• Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes
• Strong documentation and knowledge‑sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem‑solving
• Effective communicator across technical and non‑technical audiences, comfortable in high‑pressure situations and visible business initiatives
• Self‑starter who manages multiple priorities, takes ownership, acts with urgency, and aligns work with business goals
• Demonstrates professional maturity and a team‑oriented mindset, with an interest in mentoring others and contributing to team growth
• Willingness to participate in an on‑call shift rotation as part of regular support coverage

Compensation

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range: $26.44/hr - $33.00/hr

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long‑Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full‑time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Equal Opportunity Employer

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [e-mail].