IT Support Engineer

Wisetack; United States; Teletrabalho; USD 83 000 - 117 000; Tempo integral

Resumo da oferta

Wisetack is seeking a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions. You will own access management for corporate systems, partnering with our IT MSP to ensure smooth helpdesk operations and hardware management.

Plan and monitor SOC2 compliance while collaborating with DevOps and Security Engineering to provide secure, efficient tools for Wisetack staff.

Qualificações

• Strong experience with Okta, Google Workspace, Slack, Zoom.
• Experience with MDM solutions (Apple environments).
• Experience with PCI, SOC2, HIPAA compliance.
• Experience with Jira Service Management or similar ITSM tool.
• Experience managing Identity solutions (Okta, SSO/SAML).
• Familiarity with IT Service Management best practices.
• Familiarity with endpoint security solutions.

Responsabilidades

• Own management of access to corporate systems and perform access audits.
• Partner with IT managed service provider for helpdesk operations and hardware management.
• Monitor SOC2 compliance and timely resolution of issues.
• Collaborate with DevOps and Security Engineering to enable secure, efficient work.
• Improve technology choices, procurement, vendor planning and rollout, and coordination.

Conhecimentos

Access control & IAM

IT Support

SSO/SAML

Endpoint security

Ferramentas

Okta

Google Workspace

Slack

Zoom

1Password

MDM (Apple)

Descrição da oferta de emprego

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affir m, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies .)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that’s our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands‑on here).
• Be a good human (no egos, build financial products that do right by people).

Everyone is an engineer. No matter what their title is, everyone contributes to the code. Everyone delivers.

Initiative and ownership. We want every team member to lead the work they do. Design the best solutions and implement them. Ask for help from others when you need it.

One team. We are low ego and support each other.

Learning and growth. We believe growth is a huge motivator. We want everyone on the team to have an opportunity to learn and grow in their career. If you are smart and want to learn, you should be with us even if you don't have all the skills we need at the moment.

We are looking for a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions.

Responsibilities

• Own management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira,1Password) and perform regular access audits.
• Partner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.
• Monitor SOC2 compliance and ensure timely resolution of issues.
• Collaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.
• Continuously improve Wisteack’s technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.

Our Technologies:

• Core: Okta, Google Workspace, Slack, Zoom, 1Password
• MDM: Iru/Kandji, Intune

Requirements

• Strong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).
• Strong Experience using MDM solutions primarily with Apple environments.
• Experience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).
• Experience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).
• Experience with managing Identity solutions (e.g. Okta, SSO/SAML).
• Familiarity with IT Service Management best practices.
• Familiarity with endpoint security solutions.

Conclusion

The range of base salary for the position is between $83,300 - $116,600 plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision‑making. Our data practices are described in Wisetack’s Privacy Policy.