IT Support Engineer

Wisetack; Chicago (IL); In loco; USD 83.000 - 117.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Benefits

Descrizione del lavoro

Wisetack is seeking a responsible IT specialist to empower employees with secure, compliant IT solutions. You will own access management for core systems (Okta, Google Workspace, Slack, Jira) and work with our MSP to keep hardware and helpdesk running smoothly.

Bring experience with PCI, SOC2, HIPAA, and identity solutions. You will help drive secure, scalable IT practices across a growing fintech team while collaborating with DevOps and Security engineers.

Competenze

• Experience with Okta, Google Workspace, Slack, Zoom in a corporate setting.
• Experience using MDM solutions, preferably with Apple devices.
• Familiarity with PCI, SOC2, HIPAA compliance.
• Experience with IT support and ticketing systems (e.g., Jira Service Management).
• Experience managing Identity solutions (Okta, SSO/SAML).
• Familiarity with IT Service Management best practices and endpoint security.

Mansioni

• Own management of access to corporate systems (Okta, Google Workspace, Slack, Jira, 1Password) and perform regular access audits.
• Partner with IT MSP to ensure smooth helpdesk operations and hardware management.
• Monitor SOC2 compliance and drive timely issue resolution.
• Collaborate with DevOps and Security teams to deploy secure, efficient IT solutions.
• Continuously improve technology selection, procurement, rollout, and stakeholder coordination.

Conoscenze

Okta

Google Workspace

Slack

Zoom

Jira Service Management

Identity solutions

IT Support

Strumenti

1Password

MDM: Kandji

MDM: Iru

Intune

GitLab

Terraform

AWS

Datadog

Descrizione del lavoro

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, affirm, and Varo Money, and we're backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we're a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

Awards we've won include:

• Ranked #21 on 2024 Inc. 5000 based on revenue growth
• Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
• 2024 Best Embedded Finance Solution for Banking Tech Awards
• 2023 Best Consumer Lending Program by Tearsheet
• 2023 Best Point of Sale Product by Fintech Breakthrough

But what you'll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we've been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we're in it for the long haul, and we're looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that's our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands‑on here).
• Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

Our Engineering Team Principles

Everyone is an engineer. No matter what their title is, everyone contributes to the code. Everyone delivers.

Initiative and ownership. We want every team member to lead the work they do. Design the best solutions and implement them. Ask for help from others when you need it.

One team. We are low ego and support each other.

Learning and growth. We believe growth is a huge motivator. We want everyone on the team to have an opportunity to learn and grow in their career. If you are smart and want to learn, you should be with us even if you don't have all the skills we need at the moment.

The Role

We are looking for a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions.

Responsibilities

• Own management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira,1Password) and perform regular access audits.
• Partner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.
• Monitor SOC2 compliance and ensure timely resolution of issues.
• Collaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.
• Continuously improve Wisteack's technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.

Our Technologies

• Core: Okta, Google Workspace, Slack, Zoom, 1Password
• MDM: Iru/Kandji, Intune
• Engineering Infrastructure: Gitlab, Terraform, AWS, Datadog

Requirements

• Strong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).
• Strong Experience using MDM solutions primarily with Apple environments.
• Experience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).
• Experience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).
• Experience with managing Identity solutions (e.g. Okta, SSO/SAML).
• Familiarity with IT Service Management best practices.
• Familiarity with endpoint security solutions.

Conclusion

• The range of base salary for the position is between $83,300 - $116,600
• plus equity
• benefits

Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack's Privacy Policy.